[wp-trac] [WordPress Trac] #53712: webp issue on feature images

[WordPress Trac]

#53712: webp issue on feature images
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 Reporter:  bettinspin    |       Owner:  (none)
     Type:  defect (bug)  |      Status:  closed
 Priority:  normal        |   Milestone:
Component:  Media         |     Version:
 Severity:  normal        |  Resolution:  invalid
 Keywords:                |     Focuses:
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Changes (by desrosj):

 * status:  new => closed
 * resolution:   => invalid
 * component:  General => Media
 * milestone:  Awaiting Review =>


Comment:

 Hi @bettinspin,

 Welcome to Trac!

 It's possible that your web server is not configured with the ability to
 manipulate the WebP format. If that's the case, you will see "This image
 cannot be processed by the web server. Convert it to JPEG or PNG before
 uploading." when trying to upload.

 Another way to confirm is to go to the Tools > Site Health page in the
 admin, click the Info tab at the top, and find the Media Handling section.
 After expanding that, look to the supported file format sections. If WebP
 is not listed in that list, that confirms that is the issue.

 You'll need to reach out to your hosting provider for support with getting
 that fixed.

 This Trac instance is for the development of the WordPress Core software
 and not general support requests like this. If you need further assistance
 figuring out what your specific problem is, you'll need to open a support
 issue on the [https://wordpress.org/support/forums/ WordPress.org support
 forums].

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Ticket URL: <https://core.trac.wordpress.org/ticket/53712#comment:1>
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