[wp-trac] [WordPress Trac] #4527: Password reset usability issues

[WordPress Trac]

#4527: Password reset usability issues
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 Reporter:  tellyworth      |       Owner:  anonymous
     Type:  defect          |      Status:  new      
 Priority:  normal          |   Milestone:           
Component:  Administration  |     Version:           
 Severity:  normal          |    Keywords:           
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 Some users have trouble resetting their passwords because the pages
 displayed by Wordpress during the process can be misunderstood.  Here's
 what happens:

 1. User visits the Lost Password page and enters their email address.

 2. After submitting the form, they're presented with a login form that
 includes the message "please check your email for the confirmation link"

 3. After clicking on the link in the confirmation email, they're presented
 with a login form that includes the message "please check your e-mail for
 your new password"

 At both steps (2) and (3), Wordpress shows its normal login page with a
 small and easily overlooked message.   Some users are missing the message
 and thinking, "why am I back at the login screen? I don't know the
 password you idiots." Both steps also include a "Lost Password" link at
 the bottom, so it's easy for users to click that again and chase their own
 tail.

 The attached patch removes the username/password login fields and hides
 the Lost Password link on those two screens, to reduce the ways of
 misunderstanding the process.

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Ticket URL: <http://trac.wordpress.org/ticket/4527>
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