[wp-hackers] Plugins directory contact point?

Otto otto at ottodestruct.com
Fri Jan 11 17:51:12 GMT 2008

On 1/11/08, Lloyd Budd <lloydomattic at gmail.com> wrote:
> > The plugins directory was straight-up
> > broken for a very long time (is it still broken), and nobody had any
> > idea who to talk to, how to fix it, etc... If we're going to have the
> > thing, then it has to be maintained, and there needs to be an avenue
> > to report problems; an avenue that actually works.
> I feel your are crying wolf here. As far as I know each issue has been
> resolved in a timely manner. Feel free to log tickets under the
> wordpress.org component if you want tracability.

I don't really see it as crying wolf when it was actually broken and
not working for 4 or 5 weeks or so. People uploaded plugins, it didn't
make those plugins available to the public. People asked about it on
the forums, people emailed me, people posted about the site not
working on other forums (I even saw conversations about it on
Facebook). I had no idea where to point them or what to tell them. It
was unclear to me as to the correct place to report problems.

And if he's reporting a problem on Monday and Tuesday and not getting
a response until Friday, then I don't see that as particularly
"timely". I'm aware that there are only so many people and so much
time, but simply notifying him that his request was received would
probably be a good idea. Was this done? Does the thing automatically
notify people that their request has been actually received and/or
read by a human being?

Also, if that http://wordpress.org/report-bugs/ is the official and
only contact point (I'd prefer an email address, like
plugins at wordpress.org, but whatever), then it needs to be more visible
on the website somewhere. I'm aware that the "Report a Site Bug" link
is at the bottom of every screen, but having it made a lot more clear
that that page would be where to go for help with the plugins
directory would be nice.

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