[wp-forums] GoDaddy hosting FTP issues with 4.0

[Josh Lobe]

Can someone take a look at the following thread:
https://wordpress.org/support/topic/fatal-error-when-attempt-to-auto-upgrade-plug-ins?replies=4#post-6004867

I'm not sure what the fix is for the GoDaddy updates.

Thanks.

*Josh Lobe*

On 9/11/2014 10:50 PM, Otto wrote:
> Heads up to all WordPress support persons:
>
> GoDaddy hosting had an issue where their FTP system was incorrectly
> rejecting a few of the files in WordPress 4.0 as malware.
>
> So, if somebody was doing an upgrade manually, and uploading the files
> individually, then a few of the files would appear to transfer normally,
> but actually be rejected and thus not be uploaded onto the hosting server.
>
>
> The end result of this would be either a white-screen-of-death or an error
> message similar to the following:
>
> Warning: require_once(/.../wp-admin/includes/image.php)
> [function.require-once]: failed to open stream: No such file or directory
> in /.../wp-admin/includes/admin.php on line 28
> Fatal error: require_once() [function.require]: Failed opening required
> '/.../wp-admin/includes/image.php'
> (include_path='.:/usr/local/php5_3/lib/php') in
> /.../wp-admin/includes/admin.php on line 28
>
>
> According to GoDaddy's support people, the issue has been fixed and should
> not recur.
>
> Now, you might think that one-click upgrades should not have been affected,
> however, if the particular upgrade process WordPress used on their site was
> one that used the FTP system instead of directly writing the files, then it
> indeed could be affected as well.
>
> So, some people probably still have the error message or white-screens, and
> may have even attempted a "manual upgrade" as per normal recommendations,
> and yet had no success with that. So they may be resistant to being told to
> do the manual upgrade again in order to replace the missing files.
>
> So if you see this sort of error, ask if the person is on GoDaddy hosting
> and if so, try to explain the problem. :)
>
> There may be other problems caused by this which are not as easy to spot.
> So, ask if GoDaddy and verify the files are alright before doing further
> troubleshooting.
>
> -Otto
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