[wp-forums] GoDaddy hosting FTP issues with 4.0

[Otto]

Heads up to all WordPress support persons:

GoDaddy hosting had an issue where their FTP system was incorrectly
rejecting a few of the files in WordPress 4.0 as malware.

So, if somebody was doing an upgrade manually, and uploading the files
individually, then a few of the files would appear to transfer normally,
but actually be rejected and thus not be uploaded onto the hosting server.


The end result of this would be either a white-screen-of-death or an error
message similar to the following:

Warning: require_once(/.../wp-admin/includes/image.php)
[function.require-once]: failed to open stream: No such file or directory
in /.../wp-admin/includes/admin.php on line 28
Fatal error: require_once() [function.require]: Failed opening required
'/.../wp-admin/includes/image.php'
(include_path='.:/usr/local/php5_3/lib/php') in
/.../wp-admin/includes/admin.php on line 28


According to GoDaddy's support people, the issue has been fixed and should
not recur.

Now, you might think that one-click upgrades should not have been affected,
however, if the particular upgrade process WordPress used on their site was
one that used the FTP system instead of directly writing the files, then it
indeed could be affected as well.

So, some people probably still have the error message or white-screens, and
may have even attempted a "manual upgrade" as per normal recommendations,
and yet had no success with that. So they may be resistant to being told to
do the manual upgrade again in order to replace the missing files.

So if you see this sort of error, ask if the person is on GoDaddy hosting
and if so, try to explain the problem. :)

There may be other problems caused by this which are not as easy to spot.
So, ask if GoDaddy and verify the files are alright before doing further
troubleshooting.

-Otto