[wp-forums] Highlighting great answers

[Ipstenu the Half-Elf]

Josh Lobe wrote:
>
> So, do we (as mods) allow people to 'pile on problems' to existing
> topics, or encourage them to create their own topics?


The latter, but gently and not always. The moment someone says "I have 
the same problem BUT..." or "Me too, except that.." I tell them to make 
a new topic, and try to point out that helping multiple people in one 
forum thread is really hard to give anyone great support. Sometimes, 
though, it IS the same problem.

It's an experience/judgement thing.

That said, when I see someone reply a 'Me too!' on a 9+ month old post, 
where both plugin/theme and WP are upgraded, I tend to reply "Please 
make a new topic, after upgrading everything." and close it, since 
rarely is that ever actually a same problem.