[wp-forums] Closing down threads regarding old versions of WP

[Ipstenu the Half-Elf]

Well. Yes.

It's not fair to the theme dev to get spammed by everyone NOT using his 
theme about things that aren't related. It's not fair to the OP, who was 
done with the issue and happy. It's not fair to the NEW poster, who 
won't get people helping them the right way because they posted in the 
wrong place.

The post was resolved by the OP, who was happy. Other people using the 
same theme had the same solution. Someone using a different theme had an 
answer that they were in the wrong place, and where to post.

Now everyone has a reminder, hey, make a new post if you're not using 
this theme, here's where you do it :)

Education :)

electricfeet at libero.it wrote:
>
> Here's a perfect example of a thread which I believe shouldn't be 
> closed: http:
> //wordpress.org/support/topic/twitter-timeline-jetpack-widget-tweets-appearing-
> then-disappearing
>
> Briefly:
>
> - Two months ago, the theme author replies on a post mentioning "a 
> setting in
> the customizer".
>
> - A brand new user, in his/her first post, responds today asking what 
> the the
> customizer is, because he/she cannot find it anywhere.
>
> - The user has clearly been trying to fix a problem and has done due 
> diligence
> by searching in the forum. He/she doesn't understand an answer and 
> asks another
> question **in response to the answer**. The answer to this new 
> question is very
> simple: "It's in Appearance> Customize".
>
> But now I cannot answer the question because the thread has been 
> closed. The
> new user will quite possibly never return after such a welcome.
>
> Is that what we want? If so, carry on as you are. If not, then you need to
> sort out a policy in these cases. It could be something along the 
> lines of:
>
> "If a question is asked on an old post that is not relevant, then you may
> intervene and close the post if you feel that it is appropriate to do 
> so. But
> if the question is in response to the previous discussion, or is a 
> question
> directly relevant to the post, then let the thread continue".
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