[wp-forums] Closing down threads regarding old versions of WP

[electricfeet at libero.it]

Here's a perfect example of a thread which I believe shouldn't be closed:  http:
//wordpress.org/support/topic/twitter-timeline-jetpack-widget-tweets-appearing-
then-disappearing

Briefly:

- Two months ago, the theme author replies on a post mentioning "a setting in 
the customizer".

- A brand new user, in his/her first post, responds today asking what the the 
customizer is, because he/she cannot find it anywhere.

- The user has clearly been trying to fix a problem and has done due diligence 
by searching in the forum. He/she doesn't understand an answer and asks another 
question **in response to the answer**. The answer to this new question is very 
simple: "It's in Appearance > Customize".

But now I cannot answer the question because the thread has been closed. The 
new user will quite possibly never return after such a welcome.

Is that what we want? If so, carry on as you are. If not, then you need to 
sort out a policy in these cases. It could be something along the lines of:

"If a question is asked on an old post that is not relevant, then you may 
intervene and close the post if you feel that it is appropriate to do so. But 
if the question is in response to the previous discussion, or is a question 
directly relevant to the post, then let the thread continue".