[wp-forums] Identifying company reps on the forums

[Marius Jensen]

There is the plugin URL readme tag, if that points to your own site I think
you get a lot more of the help seekers than if that URL points at your
wporg plugin page, I think that works better than anything you can write in
the readme


On Fri, Feb 7, 2014 at 6:43 PM, Ipstenu the Half-Elf <ipstenu at halfelf.org>wrote:

> Yeah I doubt the link would be more obvious ;) Which is the problem,
> really. New people are panicking and never read.
>
>
> On Fri Feb  7 09:02:16 2014, Joost de Valk wrote:
>
>> We've done all that. That's not obvious enough apparently.--
>> Sent from Mailbox for iPhone
>>
>> On Fri, Feb 7, 2014 at 5:59 PM, Ipstenu the Half-Elf <ipstenu at halfelf.org
>> >
>> wrote:
>>
>>  You already HAVE that choice, Joost. Just document it in the readme,
>>> maybe make a sticky/closed post in your forum, and let 'em figure it
>>> out. That way the volunteers can see in the readme "Oh hey, you have to
>>> go here."
>>> My major problem is people DO NOT remember to make it bloody obvious
>>> that they don't do support in the forums, when that is the default (and
>>> IMO reasonable) expectation of a wporg hosted plugin. Document it,
>>> we're fine with that!
>>> I don't think having it in the sidebar was all that useful in the long
>>> run, given the fact that people just don't RTFM.  It wasn't obvious
>>> enough :/ Unless we changed the link to the support TAB (which again,
>>> not enough, how many people actually remember to do THAT?).
>>> On Fri Feb  7 08:54:51 2014, Joost de Valk wrote:
>>>
>>>> YES. YES. Finally let ME chose where we do support for our plugins.--
>>>> Sent from Mailbox for iPhone
>>>>
>>>> On Fri, Feb 7, 2014 at 5:53 PM, Chip Bennett <chip at chipbennett.net>
>>>> wrote:
>>>>
>>>>  Many moons ago, I suggested a Support URI header tag for Plugins and
>>>>> for
>>>>> Themes, for just this reason: some way for WPORG personnel to verify
>>>>> that
>>>>> something is the legitimate support resource for a WPORG-hosted
>>>>> Plugin/Theme. Maybe a good time to revisit that idea?
>>>>> On Fri, Feb 7, 2014 at 11:41 AM, Jen Mylo <jenmylo at wordpress.org>
>>>>> wrote:
>>>>>
>>>>>> On 2/7/14 8:30 AM, esmi at quirm dot net wrote:
>>>>>>
>>>>>>  The comments on <http://make.wordpress.org/
>>>>>>> support/2012/11/is-your-forum-
>>>>>>> id-a-company-rep-account/> have now been closed. Is there any new
>>>>>>> process for company reps to get their forum ids flagged
>>>>>>> appropriately?
>>>>>>>
>>>>>>>  Probably ought to make a request over on make/meta.
>>>>>>
>>>>>>
>>>>>>    Site Origin have moved at least 1 of their people over onto theme
>>>>>> forum
>>>>>>
>>>>>>> support and he's already needed to ask at least one person to
>>>>>>> contact him
>>>>>>> by mail. Just wouldn't want him accidentally jumped on for
>>>>>>> "soliciting
>>>>>>> email contact".
>>>>>>>
>>>>>>>  It probably would be better if these people directed them to place
>>>>>> they
>>>>>> can contact via the company site/system rather than saying to contact
>>>>>> off-forum by email. We could think about doing some outreach to
>>>>>> companies
>>>>>> in the ecosystem to ask them to do this.
>>>>>>
>>>>>> j
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-- 
Regards
Marius Jensen