[wp-forums] Helping out commercial products

[Christine Rondeau]

I've done that. If I can see the error and have an idea of how to fix it,
then I'll offer the CSS help.

I usually recommend they contact the vendor when they install and the theme
is broken. Or if they are simply a bit crazy and want to change everything.



On Saturday, March 2, 2013, Andrea Rennick wrote:

> I do have to jump in and point out that for basic css mods, a lot of
> commercial theme shops do not help out with that and bump them elsewhere. I
> know we do at Studiopress, because we just can't give out all that code to
> everyone all the time. We'd need double the staff just to teach basic css.
>
> I have seen a few threads where the copy/paste response was given for a css
> issue with "we can't see the code" and I thought that was kinda silly -
> because it was css. Anyone could see it.
>
> Just hoping to bring an awareness because sometimes the user gets
> ping-ponged.
>
> a.
>
> p.s - I'm talking about css issues here only
>
>
> On Sat, Mar 2, 2013 at 7:41 AM, Jan Dembowski <jan at dembowski.net<javascript:;>>
> wrote:
>
> > On Sat, Mar 2, 2013 at 6:04 AM, Andrew2.Nevins <
> > Andrew2.Nevins at live.uwe.ac.uk <javascript:;>> wrote:
> >
> > >
> > > If a thread's original poster posts support for a commercial product
> and
> > a
> > > moderator lets them know commercial products are not supported here, is
> > > anyone else allowed to post to help out the original poster?
> > >
> >
> > It's subjective IMHO (drinks more coffee and prepares to get this totally
> > wrong) and sometimes can be alright.
> >
> > Quick fix: If the person helping is just doing "Hey I use that too.
> Modify
> > line 396 to look like this" then I think that's fine. This is just a
> > quick tweak and as long as the OP is informed to seek aid from the vendor
> > then they're not really interfering with anyone making a living.
> >
> > Deep dive: If the person helping out is requesting access to the person's
> > commercial code and wants to do a deep dive into that code then I think
> > that should be discouraged.
> >
> > Posting links to be able to download a theme or even whole files for a
> > commercial product is really not cool. The author makes a living selling
> > and supporting that code and we do not want to interfere with that on the
> > support forums. In that scenario the OP needs to request support from the
> > people that sold that product.
> >
> > In either case I don't think a moderator should do that as that would be
> > contradictory to the advice we give out. ;)
> >
> > Jan "Café Bustelo is really good right now" Dembowski
> > _______________________________________________
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> > wp-forums at lists.automattic.com <javascript:;>
> > http://lists.automattic.com/mailman/listinfo/wp-forums
> >
>
>
>
> --
> --
> Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> Co-author of WordPress All-In-One For Dummies http://rml.me/aio
> _______________________________________________
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>


-- 
**Christine Rondeau
Bluelime Media
www.bluelimemedia.com
twitter: @bluelimemedia
skype: bluelimemedia


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