[wp-forums] Heads up, this user is unhappy

[bc works]

It's possible a confused user could end up in .org forums. If they insist
on help after being directed to the proper resource, then this is always
the case. If I cared at all, I would be insulted at how stupid they think
we are. Since I don't care what they think...

-bc (Glenn)
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From: Michael Atkins:

I don't know whether it applies in this case, but sometimes people do not
seek support from the vendor & expect to get support from .org when they
are using a copy of a commercial product they have not paid for. The
prospect of having to actually pay for the product to obtain support upsets
them.


On 21 Apr 2013, at 12:35, Andrew2.Nevins wrote:

> I don't understand why he/she just doesn't go to Artisteer's forums.
> That person's excuse for why it's a WordPress issue is that 'code is
code' and 'files are files' - from an email sent to me.
>
> BTW: In web agencies, what's the standard time frame for bugs to be
fixed? 3-5 working days?