[wp-forums] FYI

[bc works]

Another thing to watch out for, that happened in the review accusing the
plugin of injecting malicious links, is the appearance of coercing review
ratings. Josh refused to provide support to the reviewer until he changed
his rating. I completely understand where Josh was coming from here. As a
third party observer though, this looks really bad. How many other ratings
were coerced? (I know, none) The point is the appearance of impropriety
taints the entire collection of reviews in a bad way.

The final rating may have been higher if the reviewer's need for
information was not held hostage for a higher rating. If I were the
reviewer, I too would have done the minimum required to get the needed
response. OTOH, if my questions were answered freely and I saw my concerns
were accepted as even slightly justified, and the reason why things are
this way were explained, I would be much more inclined to give an honest
evaluation. Maybe even perhaps overly generous to compensate for my
previous misunderstanding.

Asking a reviewer to reconsider is fine, everyone needs a little nudge. But
demanding a better review in exchange for support is... well, I'm not going
to say because it could be construed as insulting the UltimateTinyMCE team,
which is not my intention at all.

This is all water under the bridge of course, but it serves to foster
discussion about how to handle these things because something similar will
happen again. Do not coerce ratings!

-bc (Glenn)

> Mika A Epstein <mailto:ipstenu at ipstenu.org>
> April 16, 2013 12:30 PM
>
>
> Yes. They are exactly the same.
>
> The problem with monitoring and editing reviews is that while YOU may
> think someone being pissed off that a plugin didn't work right is an
> unfair review, that doesn't make it an invalid review. The onus is on
> you to get them to change the review.
>
> Also keep in mind that over time, the reviews will balance out, so one
> idiot review won't hurt too much.
>
> Of course getting people who are happy to leave a review is always
> tough :/
>
> That said, this specific review is 100% accurate and valid:
> http://wordpress.org/support/topic/malicious-files?replies=7#post-
>
> Yes it sucks, but it's what happened, and they were right to give a
> bad rating for it. That stuff happens. How you handle it is what makes
> or breaks you, not THAT it happens.