[wp-forums] dealing with fundamental CSS, PHP, and HTML topics?

[Francisco de Azevedo]

@Ipstenu:
Perfect! I love it.

@Jame:
That's a very useful argument to reuse on the forums. I also agree with the
distinction of commercially-supported vs. premium since it is true that not
all premium (paying) themes provide custom support.
Good day to you all!

Marv


On Thu, Oct 4, 2012 at 4:18 PM, Jane Wells <jane at automattic.com> wrote:

> On 10/4/12 3:04 PM, Mika A Epstein wrote:
>
>> Basically, I don't think the -free- forums is a good place for supporting
>> pay-for plugins and themes.
>>
>> There's responsibility on us to be good WP stewards, and a huge part of
>> that is encouraging community growth. We can't have growth without
>> respecting the devs who provide support for their products behind a
>> paywall. Think what you like about WPMUDev or Genesis - Their stuff is
>> behind a paywall. We owe it to them to send people back there.
>>
> And more to the point, wordpress.org is here to promote the free stuff.
> Our free support forums are meant for the free stuff that we distribute
> through our directories. Pointing people to the commercial support
> available for commercially-supported (a term I use instead of premium
> because I think it is more accurate) either a) reminds them that they have
> access to professional support for their purchased product, or b) lets them
> know the copy they got for free by unofficial means is in fact a commercial
> product and the creators provide support to offset the development costs.
>
> It is completely okay to say that the wordpress.org support forums are
> meant for the core application, themes and plugins that are distributed on
> wordpress.org.
>
> j
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