[wp-forums] dealing with fundamental CSS, PHP, and HTML topics?

Thu Oct 4 19:12:19 UTC 2012

Ok, cool, that's exactly what I think.
In that case, do you think including that in the Forum Welcome post could
be worth it or not so much?
I think Esmi has a good point, but at the same time, if there's a slight
chance it might make an impact, I believe it might be worth it.
You the bosses, of course, ;-)

Marv

On Thu, Oct 4, 2012 at 4:04 PM, Mika A Epstein <ipstenu at ipstenu.org> wrote:

> Basically, I don't think the -free- forums is a good place for supporting
> pay-for plugins and themes.
>
> There's responsibility on us to be good WP stewards, and a huge part of
> that is encouraging community growth. We can't have growth without
> respecting the devs who provide support for their products behind a
> paywall. Think what you like about WPMUDev or Genesis - Their stuff is
> behind a paywall. We owe it to them to send people back there.
>
> If they want to offer some free support themselves, that's on them.
>
> Remember: There is -no- requirement to provide free support :)
>
>  Francisco de Azevedo <mailto:frandeazevedo at gmail.**com<frandeazevedo at gmail.com>
>> >
>> October 4, 2012 1:38 PM
>>
>> Hi Ipstenu!
>>
>> I think I agree with your input, but I'm having a hard time understanding
>> whether you are exposing general views on the matter or defending a
>> particular stand-point. Either one is perfectly fine, of course, and I'm
>> only asking to understand your point better.
>> 1) I agree with this 100%. But who do you think should be the one(s)
>> providing that support? IMO, it should be the devs, not mods and
>> contributors.
>> 2) I didn't quite get what you meant here. But coupled with your next
>> remark, in that case, if we don't help out users with premium software,
>> aren't we in a way contributing to premium devs' livelihood? More
>> specifically, if premium users get free support from the forums, they will
>> be more reluctant to pay for premium help, and that can also constitute a
>> nice sales pitch to premium devs.
>>
>> Cheers!
>>
>>
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>> Mika A Epstein <mailto:ipstenu at ipstenu.org>
>> October 4, 2012 1:09 PM
>>
>> My issue with that is two-fold.
>>
>> 1) You paid for it. You should get support.
>>
>> 2) If it's a pay-for-support deal, we're making it harder for people to
>> earn a living in WP.
>>
>> The second reason is really why I do it. I love ThemeHybrid, and the code
>> is free, but Justin asks you to pay for support. It's not a huge amount,
>> and if this is really your 'life!' (tm the guy I argued with last week),
>> then FFS, pay the $25 and grow up. Justin deserves to be able to make a
>> living.
>>
>> Also in the cases where premium themes eff off and refuse to help, well,
>> that's good too. Why? They get people running away in droves.
>>
>>
>> Mar Ventus <mailto:marventus.wp at gmail.com**>
>> October 4, 2012 1:00 PM
>> Hi, guys!
>> Since you opened the "what should be added to the Forum Welcome" debate
>> (and yeah, it is too late to back down now, heehee), what do you think
>> about reinforcing the "no support for premium themes" rule? Lately, I've
>> been noticing a lot of users with premium templates and plugins trying to
>> get support on the forums. I suspect that some of them are even fully
>> aware
>> of the rule, but still post nonetheless without sharing a link to their
>> site (i.e., so that you can't tell what their themes are).
>> More concretely put, what I was thinking was expanding the "Include as
>> much
>> information as possible" paragraph and explicitly ask users to post a link
>> to their sites (whenever possible). IMHO, said changes should help users
>> better abide by the "What not to do" section.
>> Cheers!
>>
>> Marventus
>>
>>
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>> Jan Dembowski <mailto:jan at dembowski.net>
>> October 4, 2012 5:09 AM
>>
>> +1 for adding a couple of sentences.
>>
>> Some of the questions are acceptable such as how do I remove "Leave a
>> Reply" or modify the margin or padding and I think those aren't bad at
>> all.
>> I don't think those necessarily should get "See a CSS forum" right off the
>> bat.
>>
>> But a couple of sentences in the Forum Welcome page along the lines "CSS
>> customization is outside of the scope of these WordPress software support
>> forums, for more generic formatting support see a CSS forum" wouldn't
>> hurt.
>> If a topic started getting deep into CSS customization (again) then that
>> could get pointed to as a reference.
>>
>> Jan Dembowski
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>> Michael Stolze <mailto:alchymyth at gmail.com>
>> October 4, 2012 4:30 AM
>> there is a substantial amount of topics which are primarily about
>> formatting (or other rudimentary skills) which often get the usual 'please
>> use firebug..and ask at a css forum' answers.
>>
>> I suggest to add a sentence or two to the forum rules (not that anybody
>> ever reads them before posting) to set in more details what questions
>> should (or should not) be asked in this forum (similar to what they have
>> at
>> the WPSE http://wordpress.**stackexchange.com/faq<http://wordpress.stackexchange.com/faq>)
>>
>> I am looking forward to hearing your opinions about this,
>> cheers,
>> Michael
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>
> --
> Mika A Epstein (aka Ipstenu)
> http://ipstenu.org | http://halfelf.org
>
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