[wp-forums] Support for Premium Themes?

[Francisco de Azevedo]

Thanks, Kathryn. I'll do exactly that.

Cheers!


On Wed, Apr 4, 2012 at 11:31 AM, Kathryn Presner <zoonini at gmail.com> wrote:

> I usually post something like this and have seen others do the same:
>
> Since this is a commercial theme with its own functionalities and support
> system, I recommend you contact the theme developer for assistance: <insert
> URL of theme developer's support area>
>
> ta,
>
> kp
>
> On Wed, Apr 4, 2012 at 10:27 AM, Francisco de Azevedo <
> frandeazevedo at gmail.com> wrote:
>
> > Hello everyone.
> > A while back, I helped out in this thread:
> >
> >
> http://wordpress.org/support/topic/rockwell-theme-titlelogo?replies=11#post-2731182
> > where the user was having problems with his premium theme. Apparently,
> > there is now someone else having the same issue.
> >
> > Now, what made me uncomfortable then and is increasingly making me
> > uncomfortable lately, is the following:
> > Premium developers charge good money for their products, and most of them
> > offer limited or lifetime support to their customers as a package-deal.
> > Should THEY be the ones providing support to their customers on the
> forums?
> > I mean, why would we unpaid volunteers, helpers, contributors, and mods
> > offer these people a free workforce for their paid products?
> > Also, what is the standard policy about this: should users be instructed
> to
> > seek support from their developers?
> > I would love to hear your thoughts on this matter.
> > Thanks!
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