[wp-forums] Resolved Threads

[Michael B]

The original reason the resolved/unresolved box was put in place, if my
memory serves me, was not for the casual user, but for the volunteer that
wanted to help answer questions. They wanted to be able to come to the
forum, quickly find threads that were not answered, and help. Thus the link
for unresolved. This feature is not being used. It was never discussed on
this list as a manner of making things easier on the "end user". Perhaps
that would benefit if the searcher found a thread that was resolved, but was
not the reason. As it stands now, many threads are "resolved" but because no
one wants to check off the box, it could have an adverse effect on the
person searching, "oh, this sounds like my problem, no wait, says
unresolved", meanwhile the solution is clearly spelled out, but they quickly
go to the next thread. So it's a catch 22. If it's not going to be used,
then it should be removed. Otherwise, someone needs to take a proactive
approach to making it work. Perhaps if more people see the resolved status,
it might spark them to use it themselves.

I haven't seen anyone say that it's part of the "job" of anyone to mark
threads, it's been merely discussed that if something "seems obviously
resolved" mark it. Likewise, put some sensible tags in threads. Simple
housekeeping. No different, IMO, than clearing SPAM, or moving threads.

steps down off soapbox

I will agree that moving the box could spurn more to use it. Not sure if
anyone is actively working on the code these days or not, or if all time is
being spent on WP beta.

On 11/22/05, Moshu <moshu at transycan.net> wrote:
>
> I'd vote to have the "resolved" box moved somewhere closer to the
> bottom. It makes sense.
> And even having several mods now I don't think it should be our job to
> mark them solved.
>
> m.
>
>
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~Michael Bishop

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