<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Hi David.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">We do something similar in our multisite. We actually have two support sites - one containing <a href="https://wp5support.wp.unca.edu/">WordPress 5 </a>information and an older one containing <a href="https://wp4support.wp.unca.edu/">WordPress 4</a> information (our users can choose which editor to use thanks to the Classic Editor plugin). I've tried to keep the information in these support sites very basic, so I don't have to constantly update. With all the tweaks going on in WordPress 5.x right now though, it can be frustrating.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">I created the WordPress 5 site from a copy of our WordPress 4 site, and then revised information that needed it. Both sites have a Basics Tutorial (created with H5P's Course Presentation tool), and an Advanced Features/FAQs page that lists detailed instructions on how to use different WordPress features. I've purposely kept the Advanced Features/FAQs information limited to only the most used features. Occasionally, I'll add new instructions to that page when I get a lot of questions about a feature or think it is something that would be useful to users.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">WPMU Dev (subscription required) has a series of videos that I've added to our sites and find very useful. For example, see <a href="https://wp5support.wp.unca.edu/new-navigation-menus/">New! Navigation Menus</a>. Unfortunately, the videos are not captioned. For more information see: <a href="https://premium.wpmudev.org/project/unbranded-video-tutorials/">WPMU Dev Integrated Video Tutorials</a></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">Hope this helps.</div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><font style="font-family:georgia,serif" size="2"><i><b>Laurie B. Miles</b></i></font><br>Instructional Technology Specialist <br><a href="https://ctl.unca.edu/" style="font-size:12.8px" target="_blank">UNC Asheville Center for Teaching and Learning</a><span style="font-size:12.8px;font-family:arial,helvetica,sans-serif"> | <a href="http://library.unca.edu/digital_scholarship" target="_blank">Digital Scholarship Team Ramsey Library</a> </span><span style="font-size:12.8px;font-family:arial,helvetica,sans-serif"></span></div><div><a href="mailto:lmiles@unca.edu" target="_blank">lmiles@unca.edu</a> |828-251-6630<br></div><div><br></div><div>Interested in learning more about WordPress? See our website <a href="https://wp.unca.edu" target="_blank">WordPress at UNC Asheville</a></div><div>Ask me about Moodle and Instructional design! See <a href="http://ctl-unca.org/moodle3/" target="_blank">Moodle Information</a></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 12, 2019 at 2:56 PM Mike Kirby <<a href="mailto:mike.kirby@maine.edu">mike.kirby@maine.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi David,<div><br></div><div>At UMaine, we built a website within our multisite network that focuses on documentation specific to our theme's features. Over the last year we have published a monthly newsletter to all admin user role accounts, with links to content in the user guide where appropriate. These mini-articles are also added as posts to the guide, which we can then use as reference when supporting a user.<div><br></div><div>Anecdotally it's worked well to increase visibility of what our Digital Communications team does and engagement with our department, we're now working to provide better content styling guidance, as our content management is very decentralized.</div><div><br></div><div>Kind regards,</div><div><br></div><div>Mike</div><div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 12, 2019 at 11:27 AM Grogan, David <<a href="mailto:David.Grogan@tufts.edu" target="_blank">David.Grogan@tufts.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_-6695190619095766661gmail-m_-7216610071615837163WordSection1">
<p class="MsoNormal"><span style="font-size:11pt">Hi all,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">I’m wondering how you all maintain your user documentation and how to’s for your users. Wordpress.org’s support docs aren’t great and it’s tough to maintain our own with each upgrade.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Thoughts/ideas?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">David<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">-- </span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">David Grogan</span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Senior Solutions Specialist</span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Tufts Technology Services – Educational Technology Services</span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">617-627-2859</span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><span style="color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail-m_-6695190619095766661gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span style="font-size:12.8px">Mike Kirby</span><br></div><div dir="ltr"><span style="font-size:12.8px">Manager of Digital Communications</span><br><span style="font-size:12.8px">Division of Marketing and Communications</span><br><span style="font-size:12.8px">University of Maine</span><br><span style="font-size:12.8px">207-581-3744</span><br><span style="font-size:12.8px"><a href="mailto:Mike.Kirby@maine.edu" target="_blank">Mike.Kirby@maine.edu</a></span><br><ul>
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