[wp-docs] [Fwd: [sprint] Fwd: What we have learned from the CivicSpace documentation survey?]

[Matt Mullenweg]

-------- Original Message --------
Subject: [sprint] Fwd: What we have learned from the CivicSpace 
documentation survey?
Date: Wed, 27 Apr 2005 14:50:28 -0700
From: Kieran Lal <kieran at civicspacelabs.org>
Reply-To: sprint at flossusability.org
To: sprint at flossusability.org

Hi, just want to share with you that we are using techniques learned at
the sprint to help with the documentation efforts.

Results of the survey are here:
http://www.zoomerang.com/survey.zgi?p=WEB2248J7XSE9C

Begin forwarded message:

> The survey is the first part of an effort to develop an information 
> architectural for Drupal Documentation.   The survey set out to answer 
> 4 basic questions.
> 1)Who are our users?
> 2)What is the situation when they use Drupal documentation?
> 3)What are our users needs?
> 4)What are their decision criteria?
>
> Who?
> 1) Our users are largely drupal administrators(70%), the use Drupal 
> sites 48%, and they want to write applications(39%).
>
> Situation
> 2) They usually come to Drupal Documentation when they are trying to 
> solve a problem(55%).  They also are trying to write 
> applications(54%), and administrate applications(51%).   They are 
> trying to administer Drupal(50%).  Also, they want to learn about 
> Drupal(47%).
>
> Needs
> 3) They want to administer an application(79%).  They want to 
> administer Drupal(63%).  They want an answer to their problem(63%).
>
> Decision criteria
> 4) They will come back to read the documentation (63%).  They will 
> come back if they solved their problem last time(62%).
>
> I am going take these user interview results and design an 
> experiment(card sort) to tell us how users think the documentation 
> should be organized.   I will be reviewing the user feedback to ensure 
> we have all the types of documentation that users are looking for.  
> I'll review the efforts to on the Drupal Docs list, most recently in 
> the Handbook root books thread, to create documentation categories and 
> ask the users to sort what they want into those categories.
>
> That will give us feedback to ensure we understand how users think 
> documentation should be organized not just how those of us on the list 
> want it organized.  I run the experiment by you shortly.
>
> Cheers,
> Kieran

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Matt Mullenweg
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