[wp-testers] Forum questions on testers lists ??

Mattias Tengblad mst at eyesx.com
Tue Dec 23 16:52:24 GMT 2008


It's this kind of poor attitude that makes the forum suck! Even if its 
simple for some of us to find answers right away, theres no reason to be 
rude or show that kind of attitude towards other users. What you really 
need to consider here is that the forums on wp.org is kind of plastered 
as the official source for support. Don't blame that on the users, thats 
just stupid!

*Mvh*
/Mattias Tengblad/
Webbplats: eyesx.com <http://eyesx.com>
E-post/Live Messenger: mst at eyesx.com <mailto:mst at eyesx.com>



Otto skrev:
> On Tue, Dec 23, 2008 at 9:25 AM, Mattias Tengblad <mst at eyesx.com> wrote:
>   
>> I'm with you on this, however I still think a forum is the best place for
>> support because like you say it makes reading/searching for known problems
>> and general questions more open to everyone. The problem with this is that
>> the attendance of people with knowledge is really poor on wp.org and if you
>> even get an answer on your question, 7 times out of 10 its a really impudent
>> answer like "Ever heard of searching", "Have you even tried looking" aso.
>> I'm running  the official Swedish portal and these issues on wp.orgs forum
>> has often been pointed out by our members.
>>
>> In other words, I think the solution for this is a better organized forum
>> and support around it on wp.org.
>>     
>
> Unfortunately, the questions asked on the wp.org forums are, 7 out of
> 10 times, the first result in a really obvious Google search. People
> simply don't search for their answers. They just don't even try.
>
> Also, the search function on the forums really sucks (a problem with
> searching wp.org in general), so people can't search the forums
> easily. Google gets better results.
>
> That said, the wp.org support forums really is the best place to go
> for this sort of thing, but you have to expect to get answers in
> matters of weeks rather than in hours, which is what most people
> unrealistically expect. Too often I see people doing stupid things
> like posting and then doing three bumps to their own post, in less
> than a day. Bumping, that's a good one, because it ensures that nobody
> will see your post and therefore will not answer you. Along with
> people getting all upset when they don't like the answer to their
> question, or treating matter-of-fact statements as insulting and such.
>
> My point is that people suck. ;-)
>
> -Otto
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