[wp-testers] Forum questions on testers lists ??

[Paul Robinson]

I suppose there is that point, but also although WordPress is GNU licence
and as such provided with no warranty there is still the point that people
use WordPress to run income based or extremely important website's. I mean
look at 10 downing street! As such there should be some sort of support
method that can get people an answer fairly quickly. Realistically I suppose
I mean days instead of weeks since hours is nearly impossible. I mean if
there is no way of making that support method available then it should
probably be made clear to people who require quick answers that it just
isn't possible.

For people who run normal websites like myself, then they just have to learn
to put up with it or deal with the problem using Google & a little common
sense. Also I completely agree about wp.orgs search. It's pap, I've tried to
search for functions in the Codex & for help in the forums & ended up just
shoving it into google which gave me the correct result straight away. How
about a google adsense search? Or a custom Google search, it seems to do
better than wp.orgs so why not integrate it? :)

Also I agree people do suck, but hey that's life. :P

2008/12/23 Otto <otto at ottodestruct.com>

> On Tue, Dec 23, 2008 at 9:25 AM, Mattias Tengblad <mst at eyesx.com> wrote:
> > I'm with you on this, however I still think a forum is the best place for
> > support because like you say it makes reading/searching for known
> problems
> > and general questions more open to everyone. The problem with this is
> that
> > the attendance of people with knowledge is really poor on wp.org and if
> you
> > even get an answer on your question, 7 times out of 10 its a really
> impudent
> > answer like "Ever heard of searching", "Have you even tried looking" aso.
> > I'm running  the official Swedish portal and these issues on wp.orgs
> forum
> > has often been pointed out by our members.
> >
> > In other words, I think the solution for this is a better organized forum
> > and support around it on wp.org.
>
> Unfortunately, the questions asked on the wp.org forums are, 7 out of
> 10 times, the first result in a really obvious Google search. People
> simply don't search for their answers. They just don't even try.
>
> Also, the search function on the forums really sucks (a problem with
> searching wp.org in general), so people can't search the forums
> easily. Google gets better results.
>
> That said, the wp.org support forums really is the best place to go
> for this sort of thing, but you have to expect to get answers in
> matters of weeks rather than in hours, which is what most people
> unrealistically expect. Too often I see people doing stupid things
> like posting and then doing three bumps to their own post, in less
> than a day. Bumping, that's a good one, because it ensures that nobody
> will see your post and therefore will not answer you. Along with
> people getting all upset when they don't like the answer to their
> question, or treating matter-of-fact statements as insulting and such.
>
> My point is that people suck. ;-)
>
> -Otto
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