[wp-forums] Need help how to cool him down

[Amanda Rush]

Thanks for posting that link james. Reminders are always helpful.

Amanda



-----Original Message-----
From: wp-forums [mailto:wp-forums-bounces at lists.automattic.com] On Behalf Of
andrew nevins
Sent: Tuesday, September 23, 2014 3:12 PM
To: For forum moderators. See also http://make.wordpress.org/support/
Subject: Re: [wp-forums] Need help how to cool him down

I'm thankful to see a negative review that's actually about the free plugin
;)

On Tue, Sep 23, 2014 at 7:54 PM, James Huff <james at automattic.com> wrote:

> We don’t need to agree with reviews, that’s why reviews exist. :)
>
> Reviews are about the user’s experience, and I’d say that this person
> definitely felt like he had a 2-star experience. Whether he was Doing it
> Wrong™ or not, he felt the 2-stars were deserved, and that’s all that
> matters.
>
> "Remember, you aren’t here to force someone to convert to one
> platform/plugin/theme or another. Which platform/plugin/theme to use is
> ultimately a user decision, but you can certainly recommend alternatives.”
> ;)
>
>
> https://make.wordpress.org/support/trouble/section-3-giving-good-support/defending-the-community/
>
> ________
> James Huff
> http://macmanx.com
> http://automattic.com
>
> On September 23, 2014 at 11:35:30 AM, Amanda Rush (
> amanda at customerservant.com) wrote:
>
> Well crap. I was going to reply, but the thread's closed.
>
> I don't agree with the user giving WooCommerce two stars, unless there's
> some specific advertisement I don't know about that says "WooCommerce will
> absolutely beat every other e-commerce solution out there, they suck and
> we don't". I was going to tell him to use the right tool for the job, and
> if in his specific e-commerce job another solution fits better, then use
> that.
>
> Amanda
>
>
>
> -----Original Message-----
> From: wp-forums [mailto:wp-forums-bounces at lists.automattic.com] On Behalf
> Of andrew nevins
> Sent: Tuesday, September 23, 2014 2:09 PM
> To: For forum moderators. See also http://make.wordpress.org/support/
> Subject: [wp-forums] Need help how to cool him down
>
> I need help how to cool the OP down without deleting his replies or
> closing
> his thread -
> https://wordpress.org/support/topic/just-not-good-enough-going-back-to-mag
> ento
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