[wp-forums] GoDaddy hosting FTP issues with 4.0

[Josh Lobe]

Here is another relating to the same GoDaddy issue...
https://wordpress.org/support/topic/filezilla-ftp-of-woocommerce-fails-on-godaddy?replies=4#post-6004963

Thank you.

*Josh Lobe*

On 9/12/2014 4:58 PM, Josh Lobe wrote:
> Can someone take a look at the following thread:
> https://wordpress.org/support/topic/fatal-error-when-attempt-to-auto-upgrade-plug-ins?replies=4#post-6004867 
>
>
> I'm not sure what the fix is for the GoDaddy updates.
>
> Thanks.
>
> *Josh Lobe*
>
> On 9/11/2014 10:50 PM, Otto wrote:
>> Heads up to all WordPress support persons:
>>
>> GoDaddy hosting had an issue where their FTP system was incorrectly
>> rejecting a few of the files in WordPress 4.0 as malware.
>>
>> So, if somebody was doing an upgrade manually, and uploading the files
>> individually, then a few of the files would appear to transfer normally,
>> but actually be rejected and thus not be uploaded onto the hosting 
>> server.
>>
>>
>> The end result of this would be either a white-screen-of-death or an 
>> error
>> message similar to the following:
>>
>> Warning: require_once(/.../wp-admin/includes/image.php)
>> [function.require-once]: failed to open stream: No such file or 
>> directory
>> in /.../wp-admin/includes/admin.php on line 28
>> Fatal error: require_once() [function.require]: Failed opening required
>> '/.../wp-admin/includes/image.php'
>> (include_path='.:/usr/local/php5_3/lib/php') in
>> /.../wp-admin/includes/admin.php on line 28
>>
>>
>> According to GoDaddy's support people, the issue has been fixed and 
>> should
>> not recur.
>>
>> Now, you might think that one-click upgrades should not have been 
>> affected,
>> however, if the particular upgrade process WordPress used on their 
>> site was
>> one that used the FTP system instead of directly writing the files, 
>> then it
>> indeed could be affected as well.
>>
>> So, some people probably still have the error message or 
>> white-screens, and
>> may have even attempted a "manual upgrade" as per normal 
>> recommendations,
>> and yet had no success with that. So they may be resistant to being 
>> told to
>> do the manual upgrade again in order to replace the missing files.
>>
>> So if you see this sort of error, ask if the person is on GoDaddy 
>> hosting
>> and if so, try to explain the problem. :)
>>
>> There may be other problems caused by this which are not as easy to 
>> spot.
>> So, ask if GoDaddy and verify the files are alright before doing further
>> troubleshooting.
>>
>> -Otto
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>
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