[wp-forums] Highlighting great answers

[Josh Lobe]

:)
Thanks for the clear explanation, Chip.

Hmmm... (smiling).... I didn't realize there were two entirely different 
"atmospheres".
Exciting!

So does WordPress.org have a Q&A section?
I mean.. I'm sure this has been discussed in the past... and I'm just 
kicking around old dust... but I do enjoy learning :)

*Josh Lobe*
WP Edit Pro <http://wpeditpro.com>
Personal Website <http://www.joshlobe.com>

On 5/27/2014 3:13 PM, Chip Bennett wrote:
> Well, the thing to remember about StackExchange sites (not just WPSE, but
> the entire network) is that they're not a *support forum*. SE is based
> entirely on being a *question and answer* site: each OP is a question, and
> each reply is an answer.
>
> There are advantages and disadvantages to each method. Q/A sites are great
> at driving to the answer that solves the OP's problem, but can be rather
> impersonal. Support forums provide a lot of leeway for discussion (both to
> clarify the question, and for friendly chatter), but that discussion can
> lead to the ultimate answer being lost in high signal-to-noise ratio.
>
>
> On Tue, May 27, 2014 at 3:05 PM, Josh Lobe <joshlobe at joshlobe.com> wrote:
>
>> +1
>> Great point, Chip.
>>
>> (I know Chip has MUCHO experience with this type of system over at WPSE).
>>
>> But.. over at WPSE... I hardly ever/never see other people saying "I have
>> a similar issue......".
>> All answers over there are... well... answers (albeit, some better than
>> others).
>>
>> Chip,
>> How did WPSE get to this point where all topics are kept to the OP?
>>
>>
>> *Josh Lobe*
>> WP Edit Pro <http://wpeditpro.com>
>> Personal Website <http://www.joshlobe.com>
>>
>> On 5/27/2014 2:44 PM, Chip Bennett wrote:
>>
>>> But then, the "best answer" is from the perspective of the OP - and even
>>> with the WPORG support forums, topics are specific to the OP. Other people
>>> with similar/related issues are asked to start their own topic. So, I
>>> think
>>> it is fitting with such a model that the OP be able to identify a "best
>>> answer". Whether that's feasible to implement is another matter, of
>>> course.
>>>
>>>
>>> On Tue, May 27, 2014 at 1:27 PM, Josh Lobe <joshlobe at joshlobe.com> wrote:
>>>
>>>   I do agree that models like "Stack Overflow" do help to find the best
>>>> suited answer (has saved me much time in the past).
>>>> However... I must also admit I've felt "not welcomed" when I post a
>>>> suggestion which does not help/work for the particular issue.
>>>>
>>>> I also think "best answer" might work for Joe... but it might not work
>>>> for
>>>> Jane.
>>>> I think it places a higher burden on the person looking for an answer.
>>>> Jane might thing Joe's solution will work for her... but when it does
>>>> not... will Jane come back with attitude saying it doesn't work for her?
>>>>
>>>> I'm all for the idea... I LOVE IT :)
>>>> But... how will it affect the newcomers?
>>>>
>>>> Just my $0.02.
>>>>
>>>> *Josh Lobe*
>>>> WP Edit Pro <http://wpeditpro.com>
>>>> Personal Website <http://www.joshlobe.com>
>>>>
>>>>
>>>> On 5/27/2014 7:57 AM, Jan Dembowski wrote:
>>>>
>>>>   I think it's a good idea but tagging those posts might be better for the
>>>>> make/support P2 instead of the list or on the forums. Those answers as
>>>>> an
>>>>> example could be worked into Jerry's idea about updating the handbook
>>>>> for
>>>>> new contributors.
>>>>>
>>>>> http://make.wordpress.org/support/2014/05/troubleshooting-support-
>>>>> adding-troubleshooting-to-the-support-handbook/
>>>>>
>>>>> Mark want to chime in on that post? ;)
>>>>>
>>>>> It's not that anyone wants to discourage anyone from contributing to
>>>>> support but some answers do standout and should be highlighted.
>>>>> Sometimes
>>>>> members get enthusiastic and recommend a Not So Good™ solution over and
>>>>> over again. The "edit your theme's style.css file" reply is a good
>>>>> example
>>>>> of a not so good reply...
>>>>>
>>>>> Jan Dembowski
>>>>> _______________________________________________
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>>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>>>
>>>>>
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