[wp-forums] Introduction

[Mark Riley]

> Kathryn at Automattic has then been picking up these when she can.

I didn’t know that - still learning about what is where and who is who.
wordpress.org has changed sooooo much :)

> Just a thought but would the tag ‘podz' be better?

It would indeed, yes.

And thanks for the welcomes - my overall aim is to ‘be useful’ so if you
feel I can help at all please do let me know.

Mark.


On 8 May 2014 12:29, esmi at quirm dot net <esmi at quirm.net> wrote:

> on 08/05/2014 11:59 Mark Riley said the following:
>
>  One area I would like to look at is the questions that the people who have
>> moved from wordpress.com to self-hosted are coming to the forums with.
>> If wordpress.com can better prepare them then they should need to take
>> less
>> of the forum time and if they have specific needs then docs could be
>> prepared around those which helps them, helps others and therefore helps
>> the forums and WordPress as a whole.
>>
>
> Personally, I see a lot of wp.com-related posts about:
>
> - moving followers and/or stats over to their new self-hosted site.
> We usually ask them to go back & ask for a transfer via the wp.com forums.
>
> - failed xml imports
> Common causes are an export file that is too large & timing out or huge
> images (say about 4-5M each).
>
> Other less common issues:
> - concerns that the theme available on wp.org isn't exactly the same as
> the wp.com one.
>
> - "I used to be able to..." where the answer is "You need to install X
> plugin now that you're self-hosting".
>
> Other than these, I think that most wp.com users are pretty well prepared
> for self-hosting compared to their "never used WP at all" peers.
>
>
>  I am not saying that I want to answer them all. In fact where questions
>> involve themes I probably do not have the answer.
>>
>
> We already have a system in place where, if a theme is available for
> download via wp.com but is not available via wp.org, we tag that topic
> with 'wpcom-theme'. I also try to leave a message to the effect that the
> people that they need to speak to aren't around atm but someone should be
> along shortly. Kathryn at Automattic has then been picking up these when
> she can.
>
>
>  Could I ask that if you see an issue from a
>> former wordpress.com user that you tag it for me? I suppose the tag
>> ‘mark’
>> would do.
>>
>
> Just a thought but would the tag 'podz' be better? I can see you getting
> quite a few false flags on the tag 'mark'.
>
> Welcome to the forums anyway. :-)
>
> Mel / esmi
> --
> http://quirm.net
> http://blackwidows.co.uk
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