[wp-forums] Closing down threads regarding old versions of WP

[Jan Dembowski]

electricfeet wrote:
> Here's a perfect example of a thread which I believe shouldn't be closed:  http:
> //wordpress.org/support/topic/twitter-timeline-jetpack-widget-tweets-appearing-
> then-disappearing
Nope, sorry I have to disagree with you. That's fine BTW and 
disagreement is alright be it mine or yours. ;)

The topic is marked "resolved" and people attempting to re-start or 
resurrect old resolved topics really doesn't help the new person jumping 
onto that topic as well. If anything it encourages forum members to hop 
on resolved topics and topics go round and round that way.

That doesn't help the original posters of topics. Creating a new topic 
is not burdensome at all and I've now added a link where the poster can 
simply create his own topic with his own details.

> But now I cannot answer the question because the thread has been closed. The
> new user will quite possibly never return after such a welcome.
I'm sorry but that welcome wasn't rude or punitive. Sometimes topics get 
closed early by mistake(we're all human) but this one doesn't really 
meet that criteria. The owner of that topic was not the theme author, 
yourself or the new person. It belonged to the OP and that person's 
problem was solved.

https://wordpress.org/support/topic/twitter-timeline-jetpack-widget-tweets-appearing-then-disappearing?replies=18&message=closed#post-5427926

Previously that topic had replies along the lines of starting your own 
topic, although for another theme. That's how these forums work and 
get's members topics the attention they deserve. It also keeps topics 
organized and makes it easier for people searching the forums to find a 
topic with one problem instead of all over the place topics.

> Is that what we want? If so, carry on as you are. If not, then you need to
> sort out a policy in these cases. It could be something along the lines of:
>

What we all want is to help WordPress users in the forums and that 
happens all the time. ;) But please do not be put off when forum 
moderators do moderate the forums.

As to "along the lines of" this verbiage already explains why and where 
to post.

http://codex.wordpress.org/Forum_Welcome#Where_To_Post

Which clearly says

> Unless you are using the same version of WordPress on the same 
> physical server hosted by the same hosts with the same plugins, theme 
> & configurations as the original poster, do not post in someone else's 
> thread. Start your own topic.
>

--
Jan Dembowski
https://blog.dembowski.net/

P.S. Thanks for the support by the way. I was just explaining to one of 
your teammates the other day, that sub-forum for that theme has awesome 
support.