[wp-forums] Requests and Feedback isn't How-To and Troubleshooting

[Chip Bennett]

I've posted in-thread, and that comment is the extent that I'm comfortable
with in a public forum. But I think more needs to be said here:

After reading through it, I believe the discussion is valid, and placed in
the appropriate forum (as user feedback). Users have a right to express
complaint and frustration with the core decision to implement minor-version
updates without exposing an option for the end user to override that
decision. I think that telling such a user "I think you need to find a
different CMS" is unreasonably dismissive. Also: hiding comments voicing
such frustration as off-topic, when the entire point of the OP was to
express such frustration, is too heavy-handed.

The core team made the decision, presumably believing that users would all
happily agree that out-of-the-box automatic updates for minor versions
(without any exposed option to disable them) would be perfectly acceptable.
It is appropriate, then, that users have a medium with which to express
disagreement with that decision. Whether the decision eventually changes or
not is another matter; but at least any later decision can be based on
accurate user feedback.


On Sat, Jan 25, 2014 at 7:56 AM, Jan Dembowski <jan at dembowski.net> wrote:

> Good morning,
>
> *Drinks more coffee, coffee is good.*
>
> Just a reminder: if someone's got a problem *that needs fixing* in the
> Requests and Feedback forum then please direct them to open a support topic
> in How-To and Troubleshooting.
>
> There's a topic where members are complaining about the automatic updates
> for minor point releases in that sub-forum. That's fine cause it's a
> feedback sub-forum. But as I found out with the 3.8 MP6 admin styled
> feedback (oh boy, did I) sometimes there's not really anything that you can
> suggest that will make that user satisfied.
>
> Explain to the user the rationale behind the WordPress development
> decision, suggest a work around and consider walking away. Venting is
> alright (it's a form of feedback and could reveal a problem) but getting
> into it and going round in circles may not be the best way to handle that
> feedback.
>
> Thanks,
>
> Jan Dembowski
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