[wp-forums] 'Common Sense' Mod Rules when reviewing forum post that says 'me too'

[Chip Bennett]

Would it be possible to add a "This Issue Affects Me Too" field for support
topics? (Checkbox, Star, etc.)

As a matter of prioritization, such a field works well for bug-tracking
systems (The *buntus, other Linux-related projects, Minecraft, etc.), and
would provide a way for core/Plugin/Theme developers to gauge impact of a
reported support issue, while not cluttering the topic with "me too"
responses.


On Mon, Jan 20, 2014 at 12:37 PM, Mike Turner <miketurnermk at hotmail.com>wrote:

> So I use the forums quite a lot for plugin support and if I have an issue
> the first thing I will always do is do a quick search through existing
> posts to make sure it hasn't been raised before.
> If I find an issue that has been raised already and is in the process of
> being investigating then I see no issue with just adding a simple 'Me Too'
> message to the post, for 3 reasons:
> 1.  To Let the person who submitted the issue know that they aren't
> alone.2.  To help prioritize the issue log for the author so they know what
> are / aren't important.3.  So I can get email notifications of
> To me, if I just raise another post with the exact same error report then
> I would consider this as a duplicate (Most forums work this way right?)
> So here is my experience today - see
> http://wordpress.org/support/topic/please-update-oauth?replies=8#post-5132511
> Now I will rarely argue with a moderator, but in this case, for me it just
> felt like she was taking the 'Forum Guide' a little bit too literal and not
> applying some common sense.  The issue itself was basically that the
> install guide for a plugin was completely out of date since Google had
> changed its API (OAUTH) functionality so no-one could use the plugin.  Now
> someone had already posted the issue, so I just added 'Me Too' in order to
> be notified by email if the author makes a reply.  Yes I know I could have
> subscribed to an RSS feed instead, but frankly I don't use RSS and if I was
> to check every support feed that I want to read about through RSS I'd be
> checking it almost constantly at the moment, rather than waiting for an
> update.
> Surely by making everyone that found this issue report it seperately, it
> would be a complete waste of time, and results in duplication!
> Just in case my comments have already been moderated on the post the
> conversation is below.
> Does any one agree? - It would also be great if their was the ability to
> 'Follow this post' so you could be notified of any updates (without then
> needing to post)
> 1.    theig072Posted 1 week ago #
> The instructions for a new install of version 1.4.58 are outdated because
> Google has deprecated OAuth 1.0. Does anyone know how to register a domain
> and get it working properly? Also Google seems to only allow https://URLs when setting up the callbacks. Any way around that?
> 2.    ravenoakMemberPosted 5 days ago #
> Same problem here as well. :/
> 3. northantsphotos   <<< THIS IS MEMemberPosted 5 hours ago #
> Me too :(
> 4.Esmi Theme Diva & Forum ModeratorPosted 4 hours ago #
> @northantsphotos: If you require assistance then, as per the Forum
> Welcome, please post your own topic   << HUH?
> 5. northantsphotosMemberPosted 3 hours ago #
> Seems a bit silly to me @Esmi since most forums will advise you to look up
> existing issues so you're not raising duplicate posts. The only reason I
> posted is that I wanted to be notified of updates to the article which you
> can only do by adding your own comment on.
> But as you wish, I've created a new topic with the exact same description
> just so that I can get assistance.
> @ravenoak, I guess the same will apply to you also.
> 6. esmiTheme Diva & Forum ModeratorPosted 2 hours ago
>
> "most forums will advise you to look up existing issues so you're not
> raising duplicate posts"
> As you will see from the link I posted above, that's not how these forums
> work.
> "I wanted to be notified of updates to the article"
> You can just subscribe to the topic's RSS feed - the link is at the top
> right of each topic.
> HTH
> 7.northantsphotosMemberPosted 1 hour ago
> It's just symantecs in my opinion, I had the exact same problem and wasn't
> even looking for seperate help but to add to the post that it wasn't just
> affecting 1 person, in order to help both the original poster know they
> weren't alone as well as to help prioritize the issue for the author so
> that they know its an important issue.
> I've been using forums for over a year now and have seen exactly what I
> did time and time again in posts and never seen a mod try to step in.
> In my view I was helping out by letting people know its a wider issue
> "Helping OutIf you are here to help others, you can view a quick list of
> unanswered topics by using the "No Replies" link at the bottom of the front
> page. The "No Replies" filter is often used by folk to find questions to
> answer next. This is also a good reason why you shouldn't bump your topics.
> Bumping is discouraged and bumps may be deleted by the moderators."
> I'll feed back to the WordPress Complaints address about this.
> p.s. I don't use an RSS reader so whilst I "could" subscribe to an rss
> feed, its much more useful to me to be notified by email. (Otherwise I'd be
> constantly checking a lot of RSS feeds constantly)
> 8. esmiTheme Diva & Forum ModeratorPosted 1 hour ago #
> Posting your own topic is smiled upon. Unless you are using the same
> version of WordPress on the same physical server hosted by the same hosts
> with the same plugins, theme & configurations as the original poster, do
> not post in someone else's thread. Start your own topic.
> http://codex.wordpress.org/Forum_Welcome#Where_To_Post
> 9. northantsphotosMemberPosted 0 seconds ago #
> It also says:
> "Duplicate postings will be closed or might be deleted".
> Maybe that should be a bit clearer that it means Duplicate Posting of your
> own posts in the forum, rather than duplicating the same issue that someone
> else has reported.
> Either way, as I said above, I was trying to 'Help Out'
> "Helping OutIf you are here to help others, you can view a quick list of
> unanswered topics by using the "No Replies" link at the bottom of the front
> page. The "No Replies" filter is often used by folk to find questions to
> answer next. This is also a good reason why you shouldn't bump your topics.
> Bumping is discouraged and bumps may be deleted by the moderators."
> Moderators need to simply apply some common sense. Funny how you also
> picked on me only when 5 days ago someone else had done exactly the same
> but no mention of that here. One rule for 1 and then another for someone
> else I guess.
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