[wp-forums] The "moderator" hat

Josh Lobe joshlobe at joshlobe.com
Sat Apr 26 00:57:29 UTC 2014 

Not at all.
I thought users who were looking for legitimate 'tips of use' might get 
3/4 the way through his comment before realizing what they are doing.

But, no biggie at all.  Thanks for the reply :)

*Josh Lobe*
WP Edit Pro <http://wpeditpro.com>
Personal Website <http://www.joshlobe.com>

On 4/25/2014 8:53 PM, Ipstenu the Half-Elf wrote:
> It's a lousy review, and it's barely a review, but it's not something 
> I'd consider to delete.
>
> Your best bet is to ask "What did you think this plugin was lacking? I 
> know it's not for everyone but (somethingsomething)."
>
> No sense getting into an argument with haters, after all :)
>
> Josh Lobe wrote:
>>
>> Hey Jan, I need an opinion.
>>
>> This review was left on a plugin I have on the repo:
>> http://wordpress.org/support/topic/tips-for-use?replies=4#post-5503413
>>
>> He is basically telling people how to delete my plugin files.. and the
>> delete the plugin in it's entirety.
>> He titled the review "Tips for Use".
>>
>> Now, I know my plugin is not going to be embraced by the masses....
>> But... that title is a little misleading.
>> He is being a jerk.
>> Should I just let it go?
>>
>> Thanks for your input :)
>>
>> *Josh Lobe*
>> WP Edit Pro <http://wpeditpro.com>
>> Personal Website <http://www.joshlobe.com>
>>
>> On 4/24/2014 5:26 PM, Jan Dembowski wrote:
>>>
>>>
>>>>
>>>> I can't wave the person(s) over, so I've been tagging the threads
>>>> using the
>>>> tag-tags in hopes of adding specifity and just trying to help in
>>>> general.
>>>> If applicable, I also link them to the better-suited section (like,
>>>> plugin
>>>> specific) and some similar threads... But it feels rather inadequate.
>>>
>>>
>>>
>>> Normally if the topic has no traction then you can suggest that the
>>> poster post in the sub-forum for that plugin. But if there's already
>>> a conversation going then if you want to tag a plugin or theme topic
>>> look at the plugin URL and use that slug to tag the topic.
>>>
>>> For example if a user had a problem with this (innocently and
>>> randomly picked by me) plugin:
>>>
>>> https://wordpress.org/plugins/rickroll/
>>>
>>> And they posted a topic in the general forum then you can tag that
>>> topic with "rickroll" (less the quotes).
>>>
>>> It would be more direct for the poster to use this link though.
>>>
>>> http://wordpress.org/support/plugin/rickroll#postform
>>>
>>> And start a new topic in that plugin's dedicated support sub-forum.
>>> That doesn't guarantee an answer but it does improve the odds of that
>>> topic being seen by the right people. When someone does that I
>>> usually close the original topic with a link to the new one.
>>>
>>>>
>>>> Of course, it would help greatly if the people asking help would 
>>>> prefix
>>>> their threads by themes or plugins etc
>>>
>>>
>>> No, don't do that. It's not necessary and it makes the poster feel as
>>> if they're posting in the right place when they're not.
>>>
>>> If you post to a dedicated support sub-forum then the [ Plugin:
>>> Plugin Name Here ] will get added automatically. Same for theme
>>> support sub-forums.
>>>
>>> Thanks,
>>>
>>> Jan Dembowski
>>>
>>>>
>>>> it's EMG <mailto:its.emg at gmail.com>
>>>> Thursday, April 24, 2014 3:51 PM
>>>> And without the whole, "I'm being brushed off," feeling?
>>>>
>>>> _______________________________________________
>>>> wp-forums mailing list
>>>> wp-forums at lists.automattic.com
>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>> it's EMG <mailto:its.emg at gmail.com>
>>>> Thursday, April 24, 2014 3:50 PM
>>>> Related, I was wondering if there might be a way for us to help
>>>> tag/prefix
>>>> threads (is that what it's called?) with better tags.
>>>>
>>>> For example - and I have noticed this a lot - we will have people
>>>> posting a
>>>> question about images not showing up and it's posted in one of the
>>>> general
>>>> forums... And it turns out the issue is related to either a specific
>>>> theme
>>>> or plugin or both.
>>>>
>>>> If I can still help regardless of the specifity of the question, I
>>>> will of
>>>> course try, but what is frustrating is when I know a theme or plugin
>>>> author
>>>> could probably better help...
>>>>
>>>> But because the thread doesn't have a better label (eg: posted to the
>>>> theme's own support area), it tends to be overlooked by the people who
>>>> would best suited to help.
>>>>
>>>> I can't wave the person(s) over, so I've been tagging the threads
>>>> using the
>>>> tag-tags in hopes of adding specifity and just trying to help in
>>>> general.
>>>> If applicable, I also link them to the better-suited section (like,
>>>> plugin
>>>> specific) and some similar threads... But it feels rather inadequate.
>>>>
>>>> Of course, it would help greatly if the people asking help would 
>>>> prefix
>>>> their threads by themes or plugins etc but a lot of the times, they
>>>> themselves don't realize it is a very specific issue likely 
>>>> isolated to
>>>> their particular theme or plugin.
>>>>
>>>> In such a case, is there a better way to help these people get the 
>>>> help
>>>> they need?
>>>>
>>>>
>>>>
>>>> On Thursday, April 24, 2014, andrew nevins
>>>> <andrew.nevins.misc at gmail.com>
>>>> _______________________________________________
>>>> wp-forums mailing list
>>>> wp-forums at lists.automattic.com
>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>> andrew nevins <mailto:andrew.nevins.misc at gmail.com>
>>>> Thursday, April 24, 2014 2:11 PM
>>>> Sounds cool
>>>>
>>>>
>>>> _______________________________________________
>>>> wp-forums mailing list
>>>> wp-forums at lists.automattic.com
>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>> Chip Bennett <mailto:chip at chipbennett.net>
>>>> Thursday, April 24, 2014 2:10 PM
>>>> I think a per-thread "This affects me too" toggle (sort of like
>>>> "favoriting" or "starring" a Plugin or Theme) would put an end to
>>>> the "me
>>>> too" replies, and would have the added benefit of providing a
>>>> measure of
>>>> weight of a given, reported problem.
>>>>
>>>>
>>>> On Thu, Apr 24, 2014 at 2:04 PM, andrew
>>>> nevins<andrew.nevins.misc at gmail.com
>>>>>
>>>>> wrote:
>>>>
>>>>
>>>>>
>>>>> Can I ask, what happens when people don't create their own threads?
>>>>> Do you
>>>>> let the OP know that it is fine if he/she can start a new thread? I
>>>>> think
>>>>> what we are trying to do in the majority of cases is to keep
>>>>> threads on the
>>>>> no-replies list, and by telling people that you do have to
>>>>> sacrifice the
>>>>> thread you're in to save other threads.
>>>>>
>>>>> It's not always clear when should moderators not moderate, and I
>>>>> know there
>>>>> are not clear-cut guidelines for this, but I would definitely
>>>>> benefit from
>>>>> being told what's not okay and when (before it gets to this stage
>>>>> on the
>>>>> mailing list).
>>>>>
>>>>>
>>>>> On Thu, Apr 24, 2014 at 6:45 PM, Otto<otto at ottodestruct.com> wrote:
>>>>>
>>>>>>
>>>>>> Also, while we're having this conversation, can we lighten up on the
>>>>>
>>>>> whole
>>>>>>
>>>>>> "Please start your own thread" thing?
>>>>>>
>>>>>> Okay, yes, they should start a new thread. But seeing that exact 
>>>>>> same
>>>>>
>>>>> stock
>>>>>>
>>>>>> reply 8 times in the same thread isn't helping anybody.
>>>>>>
>>>>>> Let it go. Just ignore them and focus on providing help to the
>>>>>> original
>>>>>> poster. Eventually, the person butting into your thread will
>>>>>> either go
>>>>>
>>>>> away
>>>>>>
>>>>>> and start their own, or shut up, or maybe even help out. It's fine.
>>>>>
>>>>> Ignore
>>>>>>
>>>>>> it.
>>>>>>
>>>>>> It's also not a great intro to the forums for somebody to make their
>>>>>
>>>>> first
>>>>>>
>>>>>> post and invariably get told that they asked the question in the
>>>>>> wrong
>>>>>> manner. They'll figure it out, we don't need to stock-reply
>>>>>> everybody to
>>>>>> death.
>>>>>>
>>>>>> As moderators, let's focus on cutting out the spam and keeping
>>>>>> general order, and helping as many people as possible. These are
>>>>>> support forums, if you're making a post that isn't somehow providing
>>>>>> support, you probably should not be making it.
>>>>>>
>>>>>> -Otto
>>>>>> _______________________________________________
>>>>>> wp-forums mailing list
>>>>>> wp-forums at lists.automattic.com
>>>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> wp-forums mailing list
>>>>> wp-forums at lists.automattic.com
>>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>>>
>>>>
>>>> _______________________________________________
>>>> wp-forums mailing list
>>>> wp-forums at lists.automattic.com
>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>> andrew nevins <mailto:andrew.nevins.misc at gmail.com>
>>>> Thursday, April 24, 2014 2:04 PM
>>>> Can I ask, what happens when people don't create their own threads?
>>>> Do you
>>>> let the OP know that it is fine if he/she can start a new thread? I
>>>> think
>>>> what we are trying to do in the majority of cases is to keep threads
>>>> on the
>>>> no-replies list, and by telling people that you do have to sacrifice
>>>> the
>>>> thread you're in to save other threads.
>>>>
>>>> It's not always clear when should moderators not moderate, and I
>>>> know there
>>>> are not clear-cut guidelines for this, but I would definitely
>>>> benefit from
>>>> being told what's not okay and when (before it gets to this stage on
>>>> the
>>>> mailing list).
>>>>
>>>>
>>>> _______________________________________________
>>>> wp-forums mailing list
>>>> wp-forums at lists.automattic.com
>>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>
>>> _______________________________________________
>>> wp-forums mailing list
>>> wp-forums at lists.automattic.com
>>> http://lists.automattic.com/mailman/listinfo/wp-forums
>>>
>>
>>
>>
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>
>
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