[wp-forums] Reviews vs. Support

[Chip Bennett]

Yet another case-in-point:
http://wordpress.org/support/topic/messed-up-database

Look, I'm a small-fry Plugin developer. It's more a nuisance than anything.
But 3 out of 3 "reviews" that I've gotten for Plugins and Theme have been
bogus; and 2 of those are misplaced support topics. Extrapolate that to the
major, popular Plugins, and it doesn't scale very well.

If developers are trusted enough to host their code on WPORG, they should
be trusted enough to moderate their own support/review forums, including
moving misplaced support topics from "reviews" to "support". (And "did you
ask for support first?" should absolutely be a valid criterion before
leaving a bad review.)


On Mon, Mar 4, 2013 at 9:46 AM, Otto <otto at ottodestruct.com> wrote:

> Perhaps, but it definitely doesn't help if we have people (not just
> mods) looking through the reviews and derailing these conversations
> with statements saying that this should have been a support request
> and not a review.
>
> We have too much of this sort of thing on the forums as-is. Same thing
> about telling people to start their own thread. Yes, they should start
> their own thread, but if you can give them their answer in one
> sentence, then do so right there instead of filling every version of
> this with the "please start a new thread" copy-pasta response.
>
> I just don't want every single review to start containing somebody
> telling them that this isn't a good review. That doesn't help anybody,
> it gives a bad impression to people who already have problems that
> they're trying to solve, and it makes the support job of the
> plugin/theme authors that much more difficult.
>
> -Otto
>
>
>
> On Mon, Mar 4, 2013 at 8:31 AM, Chip Bennett <chip at chipbennett.net> wrote:
> > My only concern here is whether users who post reviews will know that
> they
> > can revise their review/rating, much less that they will be diligent to
> do
> > so.
> >
> >
> > On Mon, Mar 4, 2013 at 9:24 AM, Otto <otto at ottodestruct.com> wrote:
> >
> >> Hey guys, instead of being overly critical and telling people to use
> >> the Support forums instead of posting reviews that are really support
> >> questions, just let them play out instead. Especially when the author
> >> is replying to the thread.
> >>
> >> A bad review because somebody has a problem is a valid review
> >> nonetheless. If the author is replying, then the person who wrote the
> >> bad review has the opportunity to a) get help and b) change their
> >> review. Reviews are *editable*, as are the ratings. Let the authors do
> >> their thing and please don't post text saying that they should move it
> >> to the support forums instead. Yes, they should have posted a support
> >> thread, but they didn't, so let the author talk their way into a 5
> >> star review instead of leaving that 1 star hanging.
> >>
> >> -Otto
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