[wp-forums] Reviews vs. Support

[Otto]

Hey guys, instead of being overly critical and telling people to use
the Support forums instead of posting reviews that are really support
questions, just let them play out instead. Especially when the author
is replying to the thread.

A bad review because somebody has a problem is a valid review
nonetheless. If the author is replying, then the person who wrote the
bad review has the opportunity to a) get help and b) change their
review. Reviews are *editable*, as are the ratings. Let the authors do
their thing and please don't post text saying that they should move it
to the support forums instead. Yes, they should have posted a support
thread, but they didn't, so let the author talk their way into a 5
star review instead of leaving that 1 star hanging.

-Otto