[wp-forums] Helping out commercial products

[Andrea Rennick]

I do have to jump in and point out that for basic css mods, a lot of
commercial theme shops do not help out with that and bump them elsewhere. I
know we do at Studiopress, because we just can't give out all that code to
everyone all the time. We'd need double the staff just to teach basic css.

I have seen a few threads where the copy/paste response was given for a css
issue with "we can't see the code" and I thought that was kinda silly -
because it was css. Anyone could see it.

Just hoping to bring an awareness because sometimes the user gets
ping-ponged.

a.

p.s - I'm talking about css issues here only


On Sat, Mar 2, 2013 at 7:41 AM, Jan Dembowski <jan at dembowski.net> wrote:

> On Sat, Mar 2, 2013 at 6:04 AM, Andrew2.Nevins <
> Andrew2.Nevins at live.uwe.ac.uk> wrote:
>
> >
> > If a thread's original poster posts support for a commercial product and
> a
> > moderator lets them know commercial products are not supported here, is
> > anyone else allowed to post to help out the original poster?
> >
>
> It's subjective IMHO (drinks more coffee and prepares to get this totally
> wrong) and sometimes can be alright.
>
> Quick fix: If the person helping is just doing "Hey I use that too. Modify
> line 396 to look like this" then I think that's fine. This is just a
> quick tweak and as long as the OP is informed to seek aid from the vendor
> then they're not really interfering with anyone making a living.
>
> Deep dive: If the person helping out is requesting access to the person's
> commercial code and wants to do a deep dive into that code then I think
> that should be discouraged.
>
> Posting links to be able to download a theme or even whole files for a
> commercial product is really not cool. The author makes a living selling
> and supporting that code and we do not want to interfere with that on the
> support forums. In that scenario the OP needs to request support from the
> people that sold that product.
>
> In either case I don't think a moderator should do that as that would be
> contradictory to the advice we give out. ;)
>
> Jan "Café Bustelo is really good right now" Dembowski
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-- 
-- 
Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
Co-author of WordPress All-In-One For Dummies http://rml.me/aio