[wp-forums] Forgot how to handle this

[Andrew2.Nevins]

When people say that they could give admin access to someone on the forums, what do you do?
http://wordpress.org/support/topic/shopsum-slider-not-showing?replies=8

I know if they post their credentials, you redact them. Do you warn them not to post their details beforehand?
Or do you say something like, "We don't provide that level of support"?