[wp-forums] We are not the theme police

[Chip Bennett]

I've seen what Chris is talking about, several times.

There is certainly nuance involved, and oftentimes it is difficult to
discern because of poorly worded questions, but CSS questions that are
independent of a given Theme should be handled separately from questions
that are specific to the given Theme.

(I have always questioned the value of answering purely markup/CSS
questions in a WordPress support forum; but right now the Themes and
Templates forum explicitly includes such questions in its scope. I just
avoid them and let others answer them, because I find
Theme/template-specific questions to be much more interesting.)

Here's how I would handle this situation, though:

1) If the question can be answered purely as CSS, answer the pure CSS
question, along with instructions for how to use Chrome Developer Tools
and/or Firefox Firebug to answer similar questions in the future.
2) Recommend that the changes be made via Child Theme or custom CSS plugin,
if the Theme is not under the user's control
3) Indicate that specific implementation is Theme-dependent
4) If the specific Theme is not hosted in the WPORG Theme directory,
indicate that the user will need to seek any needed Theme-specific support
directly from the Theme vendor


On Thu, Aug 22, 2013 at 11:35 AM, Kathryn Presner <zoonini at gmail.com> wrote:

> > I came across a support thread last night that really bothered me.
>
> Hi Chris, mind linking to the thread in question so we can take a look?
> Thanks.
>
> kp
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