[wp-forums] Abusive use of resolved status

[Andrea Rennick]

"As there has not been an update to this topic for a while, I can only
assume that the issue has now been resolved and I am now marking it as
such. If this is incorrect, please feel free to change the topic's status
and/or post a followup."

Plugin authors resolved old threads that have not had responses in a month
or so should definitely use this sort of phrasing.

That way, there;s at least an explanation.


a.


On Thu, Aug 16, 2012 at 11:16 AM, esmi at quirm dot net <esmi at quirm.net>wrote:

> on 16/08/2012 14:37 Francisco de Azevedo said the following:
>
>  @Esmi, I see your point, but I would have to agree with Chris that this
>> plugin dev's use of the "resolved" status seems inappropriate, especially
>> in the thread I posted a link to where no actual effort to solve the OP's
>> problem was ever undertaken.
>>
>
> Ah but is that because the OP never responded to the request for a page
> link? :-)
>
>
>  Also, I fear that letting these things slide could open the door to plugin
>> devs not actually posting real solutions and then waiting long enough to
>> mark the threads as resolved.
>>
>
> I agree that these have to be judged on a case by case basis but when I
> sampled a few of these "resolved" topics for that plugin, in every case,
> the OP had never responded to a question or a posted solution. Did I miss
> something?
>
>
>  Lastly, these practices seem to also render plugin stats purposeless, as
>> the resolved to unresolved data inside plugin pages will not be accurate
>> at
>> all. And as Agent Smith and his clones (Matrix Reloaded) would put it, "It
>> is purpose that created us, purpose that connects us (...) that guides
>> us...", etc, hahaha.
>>
>
> There's the other side of the coin to consider here too. People (including
> plugin authors) often post solutions or ask further questions in these
> situations only for the OP to apparently ignore them. Currently, if plugin
> topics are left unresolved, this reflects badly on the plugin's support
> stats and I can understand only too well why this causes concern amongst
> plugin devs who do monitor the forums regularly.
>
> FWIW, I've started do the same thing on eShop topics. If Rich or I respond
> and there's no reply from the OP, then after a while, I'll go back and post
> something along the lines of:
>
> "As there has not been an update to this topic for a while, I can only
> assume that the issue has now been resolved and I am now marking it as
> such. If this is incorrect, please feel free to change the topic's status
> and/or post a followup."
>
> If I didn't do this, then we end up with a resolution status of less than
> 50% which, IMO, hardly reflects the support work we actually do (most
> topics are answered within 24 hours). So we're caught between a rock & a
> hard place.
>
>
>  So, could you please reconsider? Pretty please, with sugar on top? ;-P
>>
>
> I'm more than happy to open this up for further discussion. Given that
> plugin devs can resolve and close(?) their plugin's topics, how should this
> be policed fairly?
>
>
> Mel
> --
> http://quirm.net
> http://blackwidows.co.uk
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-- 
-- 
Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
Co-author of WordPress All-In-One For Dummies http://rml.me/aio