[wp-forums] Plugin Support Questions - Nacin to the rescue?

[Kathryn Presner]

Hi again,

I'm still wondering if anyone might be able to help shed light on how
the support-forum resolution numbers are being calculated (see below)
- since try as I might, I can't make sense of the numbers I'm seeing.

I also had another question: For the plugin version compatibility
chart which shows - It Works / It's Broken / Not Enough Data -  what
are the the thresholds for each level? In other words, what ratio of
"Works" to "Doesn't Work" votes is required to earn an "It Works" vs.
"It's Broken" vs. "Not Enough Data" designation?

Thanks in advance for any enlightenment. I would love to be able to
share this info in my presentation next week.

kp

Zoonini Web Services
http://www.zoonini.com/
http://twitter.com/zoonini

On Sat, Jul 28, 2012 at 3:25 PM, Kathryn Presner <zoonini at gmail.com> wrote:
> Hi there, hope you'll indulge me asking these questions here - they
> relate peripherally to the forums.
>
> I'm preparing a presentation called Passionate About Plugins for
> WordCamp Montreal next month, in which I'll help beginners learn how
> to make an informed decision about which plugins to use.
>
> I came across two things I'm wondering about:
>
> 1) How are the numbers relating to support-forum-thread resolution calculated?
>
> For example, in the qTranslate forum, I see lots and lots of
> unresolved threads from the last two months (and also many unanswered
> ones):
>
> http://wordpress.org/support/plugin/qtranslate
>
> And yet the stats say: "2 of 2 support threads in the last two months
> have been resolved." - although there have been way more than 2
> support threads started during that period. Am I missing something
> about the way this works or could this be a bug?
>
> Another example is with Secure WordPress, which says "0 of 0 support
> threads in the last two months have been resolved." - and yet I see 3
> threads (including 2 with no replies) from the last 2 months, none of
> them resolved:
>
> http://wordpress.org/support/plugin/secure-wordpress