[wp-forums] Support for Premium Themes?

[Francisco de Azevedo]

Thanks everybody for replying and confirming what I was thinking, ;-)
@Jan: No pb! Thanks for doing it yourself.
@Joni: Yeah... The question itself what was pretty basic, but answered
anyway. I guess back then I was feeling more generous than I am now.
@Andrea: Good point about free downloads and support. Another great
argument to use in these cases.
@Esmi: Great! I had completely forgotten about that paragraph.
FYI,  from now on, I won't be as lenient as I was in the past, that is a
promise, haha.


On Wed, Apr 4, 2012 at 11:56 AM, Mika A Epstein <ipstenu at ipstenu.org> wrote:

> On the other other side, I'm not the only one who doesn't have access to
> the paid theme they have the problem with. The number of WP.org regulars
> who use those themes is actually pretty small. You get better traction.
>
> Think of it like kicking the bbPress or BuddyPress questions to those
> domains. You go to the RIGHT place to ask the RIGHT question :)
>
>
>
> On Apr 4, 2012, at 9:46 AM, Andrea Rennick <andrea at ronandandrea.com>
> wrote:
>
> > The other reason to send them back to where they purchased the theme, is
> if
> > they in fact did NOT.
> >
> > If they got a free download somewhere of a paid theme and can't get in to
> > the seller's site (fair enough) then they should not expect free support
> > for the same theme either.
> >
> > On the flip side, in the commercial forum where I spend my days now, we
> > answer a LOT of general WP questions that are not theme related. :) It
> > creates a lot of goodwill to do so though, to educate the user. The only
> > time I've sent someone from a paid forum to the wp.org forums is for
> known
> > issues or when we've helped as much as we can and it's clear
> > there's something up with their installation, regardless of theme.
> >
> > I have gone in and suggested a user go visit the paid forums, even to the
> > ones where I'm at. Which feels weird, because they often get me again.
> Just
> > in a different hat. :D
> >
> > But their question and answer is then in the right place. :D
> >
> > a.
> >
> > --
> > --
> > Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> > Co-author of WordPress All-In-One For Dummies http://rml.me/aio
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