[wp-forums] Support for Premium Themes?

[Jan Dembowski]

Too late ;)

Since that thread is ~5 months old, I hope no one minds that I've closed it
with a link to the theme itself.

Thanks,

Jan Dembowski

On Wed, Apr 4, 2012 at 10:33 AM, Francisco de Azevedo <
frandeazevedo at gmail.com> wrote:

> Thanks, Kathryn. I'll do exactly that.
>
> Cheers!
>
>
> On Wed, Apr 4, 2012 at 11:31 AM, Kathryn Presner <zoonini at gmail.com>
> wrote:
>
> > I usually post something like this and have seen others do the same:
> >
> > Since this is a commercial theme with its own functionalities and support
> > system, I recommend you contact the theme developer for assistance:
> <insert
> > URL of theme developer's support area>
> >
> > ta,
> >
> > kp
> >
> > On Wed, Apr 4, 2012 at 10:27 AM, Francisco de Azevedo <
> > frandeazevedo at gmail.com> wrote:
> >
> > > Hello everyone.
> > > A while back, I helped out in this thread:
> > >
> > >
> >
> http://wordpress.org/support/topic/rockwell-theme-titlelogo?replies=11#post-2731182
> > > where the user was having problems with his premium theme. Apparently,
> > > there is now someone else having the same issue.
> > >
> > > Now, what made me uncomfortable then and is increasingly making me
> > > uncomfortable lately, is the following:
> > > Premium developers charge good money for their products, and most of
> them
> > > offer limited or lifetime support to their customers as a package-deal.
> > > Should THEY be the ones providing support to their customers on the
> > forums?
> > > I mean, why would we unpaid volunteers, helpers, contributors, and mods
> > > offer these people a free workforce for their paid products?
> > > Also, what is the standard policy about this: should users be
> instructed
> > to
> > > seek support from their developers?
> > > I would love to hear your thoughts on this matter.
> > > Thanks!
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> > >
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