[wp-forums] Themes/Templates Forum: Commercial Themes

[Andrea Rennick]

"What I DISAGREE with is closing the posts.  Many theme devs are forum
posters too, and I've seen some come over, give a quick 'This is what you
need to do' overview, and then add 'If you need detailed support, or for me
to write the code out for you, please post in the pay-for support forum.'"


Exactly hat I was trying to get at. :)

If you close the posts outright, you tick off not only the OP but also the
dev who is actually trying to help.

A.



On Tue, Oct 25, 2011 at 11:51 AM, Mika A. Epstein <ipstenu at ipstenu.org>wrote:

> But even in the first case, while it is not official forum policy, I have
>> always maintained that providing WPORG forum support for Themes for which
>> the developer offers *paid* support is equivalent to working for that
>> developer for free. Implicitly allowing users to seek/receive such support
>> only encourages more of such users.
>>
>
> Right! Which I agree with 100%.  Heck, one of the first things I do when
> someone has a theme/plugin problem is I read the repo page, see if there's a
> faq, and double check on support notes.  SOME people don't document that
> they only offer paid support, and in those cases, I feel it's incumbent on
> them to get their ass in gear.  If they do, I tell the person "This product
> comes with paid support, you should do that."
>
> What I DISAGREE with is closing the posts.  Many theme devs are forum
> posters too, and I've seen some come over, give a quick 'This is what you
> need to do' overview, and then add 'If you need detailed support, or for me
> to write the code out for you, please post in the pay-for support forum.'
>
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-- 
-- 
Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
Co-author of WordPress All-In-One For Dummies http://rml.me/aio