[wp-forums] Themes/Templates Forum: Commercial Themes

[Chip Bennett]

That's the problem, though: most of them *aren't* customers; they're asking
for free support in the WPORG forums in order to avoid *becoming* customers
(which generally requires *paying* to do so).

I don't know if I've yet run into a legitimate, paying customer of a
commercial Theme shop who has come to the WPORG forums seeking support,
rather than using the commercial Theme shop's support offerings.

Generally speaking, we're dealing with freeloaders. :)

Chip

On Tue, Oct 25, 2011 at 9:29 AM, Andrea Rennick <andrea at ronandandrea.com>wrote:

> I think if you wanted to tag it, use the theme shop name and encourage
> those
> heme shops to come get their customers and haul them back to the right
> forums. ;)
>
> THEN close the thread. :D
>
> No, we do not want to encourage support for commercial themes, but at the
> same time there's a lot of overlap. In some commercial support areas,
> there's a whole lot of generic WP support going on too.
>
> So, I'm of the mind to go for the firm but friendly approach.
>
> a
>
> On Tue, Oct 25, 2011 at 11:22 AM, Chip Bennett <chip at chipbennett.net>
> wrote:
>
> > I'm sure this has been brought up before, but is there a good way to
> handle
> > the ad nauseum requests for support for commercial Themes?
> >
> > Right now, when I run across them (which is often, as I spend 90% of my
> > forum time in Themes/Templates), I just post a comment that we cannot
> > provide support for commercial Themes, and to consult the support
> offerings
> > of the Theme developer.
> >
> > Would a "commercial" tag be helpful, or useless? I'd love to see such
> > topics
> > closed on-sight, to discourage support requests for commercial Themes -
> but
> > obviously that's not my call. :)
> >
> > Chip
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>
>
>
> --
> --
> Andrea Rennick, http://wpebooks.com and http://ronandandrea.com
> Co-author of WordPress All-In-One For Dummies http://rml.me/aio
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