[wp-forums] Please read! Inregards to Install4free.. devs, podz, anyone!

[spencerp]

> >>My only thought with the suggestion/thought/question would be that it
> encourages contacting install4free rather than addressing the issue to 
> the Forums.<<
> 
> They do that anyway.  I've already had about 70% of the people I install 
> for contact me back to ask questions that are really for the Forums.  I 
> *hate* being a turd and saying "Not my job", so I try to answer them as 
> best I can - but some of them *really* take advantage of that.
> 
> No one reads the part in the Install4Free page where it says we're only 
> here to install, we're not personal support.  Nearly everyone I install 
> for has come back to email me with questions on how to do this or that.
> 
> It's really gotten to the point with me where I've drafted a standard 
> letter to reply with once the installation is complete, that reminds 
> them that I'm not their personal support system, and provide links of 
> where to go for help if they need it.  In a nice way, of course :)
> 
> But really, it doesn't matter what you put there - if you install for 
> someone (at least in my experience - I don't know about everyone else - 
> if you all don't have this problem, maybe it's just that I'm so gosh 
> darn cute! LOL) they're gonna email you back with problems and ask you 
> how to fix it.
> 
> I will say though, since I've drafted that standard letter, the personal 
> support requests have dropped, and I usually only get emails of thanks - 
> so it has been effective.  If you all want a copy of it, let me know and 
> I'll pass it out to ya.  (I got one yesterday where the dude said he was 
> crying tears of joy. Whoa.  LOL) Here, read it for yourself - use it as 
> a testimonial.  Allow it to give you the warm-fuzzies:
> 
> "I am so happy I can cry. Last night I didn´t sleep at all (It´s true) 
> thinking what to do in the future, now I am very very happy. Please 
> thank you and all the guys, and the gals (is It OK to say gals?) of your 
> team.
> 
> I really love you.
> Peace and King Crimson
> Carlos"
> 
> I don't get the "King Crimson" bit (isn't that a band?) but whatever. 
> He loves us.  Really. ;)
> 
> >>we don't have clients<<
> 
> Yeah - *I* only call 'em "clients" because I don't know what else to 
> call them.  A number of terms do pop into my head every now and then, 
> but they really aren't very nice...;) So I stick with "clients" - only 
> because I don't know what else they should be called.
> 
> Okay - shutting up now...
> 
> ~Shelly


Thanks for the lengthy description and detailed reply.. That's exactly what I'm saying, and have been trying to say..thanks Shelly!  ;) =)   I'll have to do that then myself I guess sigh.. 

spencerp