[wp-forums] Getting closer

[Jesse S]

Yeah, a backend would be better than email. I just talked with Aaron, and
unfortunately he quit that whole thing before he actually did anything with
it, so it's basically just a wordpress theme layed out like a support system
with a few custom queries, etc. not much to use

but would wordpress actually be a decent base to build something like this
off of? You have the post by email, meaning that the install request can be
automatically posted (into a "ticket)

You could have only the title displaying, and the title be the URL. The rest
of the request could be the permalink, password protected so that only
installers could view the details.

The front page displays only the loop of one category (unresolved requests)
and installers take a request and change it to the "pending" category where
it leaves view. Once it's done it moves to another page where the
"completed" category loops, and people can see when their request is done.

Some of the other features would still need to be custom coded, but a lot of
functionality already exists in wp

On 5/19/06, Vicki Frei <vkaryl at localnet.com> wrote:
>
> Well, I'm not real impressed with an email solution either, but I have
> so little time right now to think about any of this, I didn't post
> because I figure you all are more likely to be together on it than I
> am....
>
> V
>
> On 5/19/2006 12:19:51 PM, TechGnome (tg at tannagh.com) wrote:
> > Another one of my infamously long postings...
> >
> > I intentionally
> > didn't reply to this in case others did. I also wanted
> > to delay the knee jerk reaction to this and give it some thought.
> >
> > I notice that there hasn't
> > been much comment on this. Which means one of
> > two things. 1) silence is agreement, or 2) no one wants to be the first
> > to say they don't like the idea. So I'll be the first.
> >
> > As an interesting idea as this is.... (and
> > I'm going to be brutally
> > honest) I don't like it. At all. It adds a
> > layer of bureaucracy to the
> > process that
> > doesn't need to be there. I can also see too many problems
> > with it. I got queasy thinking about it.
> > 1) No redundancy. If the mail server goes down, we're
> > all SOL. Yes, I
> > know databases can go down too... but databases can also be copied &
> > backed up.
> > 2) The installer has to wait for an assignment. The installer
> > won't be
> > able to to go "Hey, I've some some spare time, let me go see if
> > there's
> > any requests."
> > 3) Life gets in the way. What happens when all of the gate keepers go on
> > vacation at the same time, or become unavailable?
> > 4) Life gets in the way. When I go on vacation, I g
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