[wp-forums] No, seriously, how do we help them?

[Podz]

Les Bessant wrote:
> I have wondered why the only means of contact is a web form, particularly
> one that becomes inaccessible if there's a problem...
> 
> Now those of us who are used to flying by the metaphorical seats of our
> equally metaphorical pants with alpha and beta software would probably just
> shrug our shoulders and go and do something else while the site wasn't
> responding, but I get the impression that there are quite a few
> wordpress.com users who are perhaps not fully aware of exactly what they're
> playing with.
> 
> Some kind of support is definitely needed 
> 

I have to agree on all 3 points.

P.