[wp-forums] Finding Codex Articles and Help

[Scott Merrill]

 > lorelle at cameraontheroad.com wrote:
 >
 > I was talking to someone today who volunteers with WordPress about the
 > issue of posting links to help users.  He didn't agree. He thought
 > volunteers should HELP and not just post links. I thought there should
 > be a middle ground: help when help is necessary, link when help is
 > easy to read through, and do both when it is appropriate.  Anyway, the
 > debate will continue but I thought this post was a delightful response
 > to this issue and I wanted you all to see it:
 >
 > http://wordpress.org/support/topic/38172

Podz wrote:
> That was mine :)
> 
> Yes we do need a middle ground and there will always be people that 
> disagree. With the post you indicated, the person was clearly upset and 
> they needed help quickly. As such it was faster to link and use a smiley 
> :) It's been a while since I've had that response though !

This whole discussion (starting with Michael B's comments on July 1)have 
helped me clarify my thoughts and approach a little bit.

If my inclination is to just drop a link to the Codex, I'm now trying to 
conclude with a simple line like
   "Please read that, and if you still need help let us know!".
My thinking is that the invitation to return will help the original 
poster realize that we really are here to help.

-- 
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