[wp-forums] Why the forum FAQ

[Les Bessant]

I'd like a kind of "master sticky" that sticks to the front page....

I've babbled before about the layout of that page not being altogether
inviting.... 


________________________________

Les Bessant les at lcb.me.uk
Losing it[1] - http://lcb.me.uk/

-----Original Message-----
From: wp-forums-bounces at lists.automattic.com
[mailto:wp-forums-bounces at lists.automattic.com] On Behalf Of TechGnome
Sent: 06 December 2005 19:41
To: wp-forums at lists.automattic.com
Subject: Re: [wp-forums] Why the forum FAQ

My problem with stickies is that they tend toe get easily lost. 1) They 
don't show on the main page unless they get a post to it. 2) Even if it 
is on the main page, it isn't obvious since it gets treated like any 
other post. My thought on the tagging was that maybe if it showed up 
people might actualy click it, even if they aren't sure what it is 
exactly. At least they would have clicked into it. 3) There isn't a 
central FAQ repository. For instance once the FAQ post has fallen off 
the front page.... how does some one know where to find it? When I first 
arrive at a support forum for the first time, I try to look for 
something familiar, like the FAQ. We need a way to keep it on the front 
page, and prominant and not hiding off in a corner somewhere sniveling 
because it isn't getting the love it needs.

-tg


Les Bessant wrote:

>I didn't comment on this yesterday because I didn't have anything
>particularly useful to add other than saying that having a FAQ in the
forums
>makes a lot of sense to me. It hadn't occurred to me that there would be
>objections...
>
>FWIW, I mostly agree with Podz on this. Codex is a huge and valuable
>resource, but for new users in particular, it's not the easiest thing to
>use.
>
>The only thing I'd differ on is stickiness vs. tagginess. I'm not convinced
>that the tag cloud thingy is all that useful, and I don't know how many
>people coming across the forums for the first time would understand what to
>do with it.... 
>
>
>________________________________
>
>Les Bessant les at lcb.me.uk
>Losing it[1] - http://lcb.me.uk/
>
>-----Original Message-----
>From: wp-forums-bounces at lists.automattic.com
>[mailto:wp-forums-bounces at lists.automattic.com] On Behalf Of Podz
>Sent: 06 December 2005 10:17
>To: Forums
>Subject: [wp-forums] Why the forum FAQ
>
>1. Not everyone uses Codex.
>
>2. From the front page of Codex, the FAQ is not very clearly linked.
>
>3. The format of Codex does not lend itself to people who are worried
>/confused and searching for information .
>
>4. This http://codex.wordpress.org/FAQ leads to TEN MORE FAQ's so you
>are asking someone who could be worried / confused to make decisions
>about which category their problem falls into.
>
>5. The forum FAQ can be edited very quickly by any moderator to reflect
>what is happening. If there is a sudden influx of the same issue - as I
>am sure there will be on the release of 2.0 - then the mods can edit the
>first post in that thread to bring information to the fore. This can
>only benefit users.
>
>6. If someone wants to take that information and add it to Codex, do so.
>I mentioned this in a previous post here.
>
>7. Because I mentioned it to this list and was met with two positive
>responses. If we always did things by committe then we'd never get
anywhere.
>
>8. Because having more mods now means we can do this and do it better.
>
>9. If Codex was the answer to all problems, why have we got the forums ?
>
>10. Because sometimes those Codex FAQ answers generate more questions
>which it does NOT ANSWER.
>
>11. Because between us all we can highlight those really good answers
>for people.
>
>12. Sticky ? Probably at some point, but Techgnome had by far the best
>answer to this - get a tag in the cloud.
>
>Now if someone wants to discuss this, please do from the point of view
>that Codex is not a religion nor the answer to all the worlds problems.
>
>And now I'll have a coffee.
>
>P.
>
>
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