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<title>[BuddyPress][13849] trunk/docs/contributor: Documentation: migrate the codex page about providing support</title>
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<dt style="float: left; width: 6em; font-weight: bold">Revision</dt> <dd><a style="font-weight: bold" href="http://buddypress.trac.wordpress.org/changeset/13849">13849</a><script type="application/ld+json">{"@context":"http://schema.org","@type":"EmailMessage","description":"Review this Commit","action":{"@type":"ViewAction","url":"http://buddypress.trac.wordpress.org/changeset/13849","name":"Review Commit"}}</script></dd>
<dt style="float: left; width: 6em; font-weight: bold">Author</dt> <dd>imath</dd>
<dt style="float: left; width: 6em; font-weight: bold">Date</dt> <dd>2024-05-03 08:28:31 +0000 (Fri, 03 May 2024)</dd>
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<pre style='padding-left: 1em; margin: 2em 0; border-left: 2px solid #ccc; line-height: 1.25; font-size: 105%; font-family: sans-serif'>Documentation: migrate the codex page about providing support
Replace 2 broken links with updated resources.
Props josevarghese
Fixes <a href="http://buddypress.trac.wordpress.org/ticket/9141">#9141</a>
Closes https://github.com/buddypress/buddypress/pull/279</pre>
<h3>Modified Paths</h3>
<ul>
<li><a href="#trunkdocscontributorREADMEmd">trunk/docs/contributor/README.md</a></li>
<li><a href="#trunkdocscontributormanifestjson">trunk/docs/contributor/manifest.json</a></li>
</ul>
<h3>Added Paths</h3>
<ul>
<li>trunk/docs/contributor/support/</li>
<li><a href="#trunkdocscontributorsupportREADMEmd">trunk/docs/contributor/support/README.md</a></li>
</ul>
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<h3>Diff</h3>
<a id="trunkdocscontributorREADMEmd"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: trunk/docs/contributor/README.md</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- trunk/docs/contributor/README.md 2024-05-02 18:58:21 UTC (rev 13848)
+++ trunk/docs/contributor/README.md 2024-05-03 08:28:31 UTC (rev 13849)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -11,7 +11,7 @@
</span><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> ## Support Forums
</span><span class="cx" style="display: block; padding: 0 10px">
</span><del style="background-color: #fdd; text-decoration:none; display:block; padding: 0 10px">-The most valuable way to contribute to BuddyPress is to help others learning how to use the software, on our [support forums](https://buddypress.org/support/).
</del><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+The most valuable way to contribute to BuddyPress is to help others learning how to use the software, on our [support forums](https://buddypress.org/support/). If you're looking for tips about how to contribute the best way to BuddyPress support forums, you can read [this nice collection of useful links](./support/README.md).
</ins><span class="cx" style="display: block; padding: 0 10px">
</span><span class="cx" style="display: block; padding: 0 10px"> ## Test & Report Bugs
</span><span class="cx" style="display: block; padding: 0 10px">
</span></span></pre></div>
<a id="trunkdocscontributormanifestjson"></a>
<div class="modfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Modified: trunk/docs/contributor/manifest.json</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- trunk/docs/contributor/manifest.json 2024-05-02 18:58:21 UTC (rev 13848)
+++ trunk/docs/contributor/manifest.json 2024-05-03 08:28:31 UTC (rev 13849)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -52,5 +52,11 @@
</span><span class="cx" style="display: block; padding: 0 10px"> "slug": "contribute-to-code",
</span><span class="cx" style="display: block; padding: 0 10px"> "markdown_source": "../contributor/code/README.md",
</span><span class="cx" style="display: block; padding: 0 10px"> "parent": null
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+ },
+ {
+ "title": "Contribute to Support",
+ "slug": "contribute-to-support",
+ "markdown_source": "../contributor/support/README.md",
+ "parent": null
</ins><span class="cx" style="display: block; padding: 0 10px"> }
</span><span class="cx" style="display: block; padding: 0 10px"> ]
</span></span></pre></div>
<a id="trunkdocscontributorsupportREADMEmd"></a>
<div class="addfile"><h4 style="background-color: #eee; color: inherit; margin: 1em 0; padding: 1.3em; font-size: 115%">Added: trunk/docs/contributor/support/README.md</h4>
<pre class="diff"><span>
<span class="info" style="display: block; padding: 0 10px; color: #888">--- trunk/docs/contributor/support/README.md (rev 0)
+++ trunk/docs/contributor/support/README.md 2024-05-03 08:28:31 UTC (rev 13849)
</span><span class="lines" style="display: block; padding: 0 10px; color: #888">@@ -0,0 +1,18 @@
</span><ins style="background-color: #dfd; text-decoration:none; display:block; padding: 0 10px">+# Contribute to Support
+
+Thank you for taking the time to provide support at the BuddyPress Forums. Please note that the rules and guidelines set up in the [WordPress support forums](https://wordpress.org/support/guidelines/) apply here as well. The following documents will help you navigate through our Forums & provide support the _WordPress Way_!
+
+## Getting ready to help!
+
+- [The BuddyPress supports forum etiquette](../../etiquette.md),
+- [WordPress community code of conduct](https://make.wordpress.org/handbook/community-code-of-conduct/),
+- [How to Give Help](https://make.wordpress.org/support/handbook/getting-started/how-to/),
+- [When Good Users Go Bad](https://make.wordpress.org/support/handbook/getting-started/when-good-users-go-bad/),
+- [Approach to providing good support](https://make.wordpress.org/support/handbook/giving-good-support/),
+- [Examples of Good vs. Bad Support](https://make.wordpress.org/support/handbook/giving-good-support/examples-of-good-vs-bad-support/),
+- [Modlook and Tagging](https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/modlook-and-tagging/),
+- [What makes a Good Bug Report](https://make.wordpress.org/core/handbook/testing/reporting-bugs/).
+
+## Additional Reference: The accepted conventions on asking questions
+
+It can be worthwhile reading through this document below as a primer on what is suggested as the correct approach to asking questions on forums and lists. While it’s aimed at the poster as guidance on how to behave and form a question that will gain positive responses, it’s useful for all to understand and is considered as a RFC: [How To Ask Questions The Smart Way](http://www.catb.org/esr/faqs/smart-questions.html).
</ins></span></pre>
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